b'This article is adapted from, Managing The Next Crisis: Twelve Principles For Dealing With Viral Uncertainty by Katherine Barrett, Richard Greene, and Donald F. Kettl Management (Washington, D.C., IBM Center for The Business of Government, 2021).Managing The Next Crisis: Twelve Principles For Dealing With Viral Uncertainty By Katherine Barrett, Richard Greene, and Donald F. Kettl On January 21, 2020, the Centers for Disease Controlthese steps address issues that are now well documented, (CDC) confirmed the first case of a mysterious disease withincluding medical support for testing, contact tracing, and origins in Asia: it would come to be known as COVID- vaccine management; supply chain challenges around 19. Within ten days, the World Health Organizationvaccine production and distribution; impacts on local (WHO) issued a global health emergency, followed shortlyjob markets; and the importance of addressing equity in by restrictions on air travel. By February 3, the Uniteddelivering needed social services.States declared a public health emergency. In the ensuing months, more than 700,000 Americans died, while overWhen Uncertainty Mixes with Opportunityfive million people have suffered fatalities worldwide atOne essential step to turning the pandemic crisis into the time of this report publication. In mid-summer 2021,something teachers call a learning moment involves the Delta variant of the disease emerged as far moreidentifying how governments at all levels might have better contagious than its predecessors, even as experts hopednavigated the nation through a calamity the likes of which that the pandemics remaining days could be counted. few living Americans can recall. Americas unique form of government posed important challenges in combatting the Governments and societies continue to face the unforeseenvirusbut it also frames important lessons for responding to and unprecedented challenges of responding to andfuture pandemics, as well as to a broad array of other and recovering from the COVID-19 pandemic. This experienceoften unpredictable crises.has pointed to the importance of well-managed actions at the local, national, and cross-border levels. Many of 2022 IBM Center for The Business of Government 87'