b'ViewpointsOrchestration: A Key Framework for 21st Century Government ActionBy Daniel ChenokThe collective response to COVID-19 over the last twoOrganizationyearsand the emerging pattern of recovery from thisMany government programs involve supply chains for unprecedented global pandemicreveals little to no value inthe production and distribution of goods, services, data, a sole actor response to twenty-first century challenges. Onlyfunds, and other public benefits. The national response to through leveraging a mosaic of interests can most modernthe COVID pandemic has included hundreds of federal, complexities be addressed by governments, often workingstate, local, and private sector entities in the exchange and with their partners in civil society, academia, and industry.distribution of information, personal protective equipment, testing, and vaccine administration. The administration of A strategy and roadmap to orchestrate players and systemsthese programs can be transformed by leveraging a whole now stands as one of the pillars of successful modernof government scope and industry-leading supply chain governanceorchestration similar to leading a greatmanagement, as well as shared services business models to symphony from the conductors podium, but with far moretheir delivery. players and higher stakes. The orchestration needed for a digital age involves multiple levels of action, which fall intoThrough such a networked effort, individuals who step three categories: organizations, systems, and technologies.outside assigned roles and designations and join with others Here are key elements of this strategy, based on recentcan bring their collective talent to bear on urgent problems. research from the IBM Center. Greater networked response capacity will be necessary to improve future response capability. Expanding this capacity 66 www.businessofgovernment.org The Business of Government'