b'InsightsCybersecurity, the fourth focus area. It is a key componentmanagement of IT cost effectiveness, prioritization of of the IT strategy with a specific emphasis on theunfunded requirements, and advanced data analytics and implementation of zero trust architecture. It also helps tovisualization. Taken together, this better enables our field manage growth and retention of our cyber workforce. Ouroperators to achieve their mission. fifth focus area centers on business operations to ensure our employees growth and development. Finally, we focus on ourTBM helped OIT provide agency decision-makers with trusted partnerships within CBP and DHS, across the U.S.deeper visibility into IT requirements and costs across government, and among our partners. the full financial lifecycle for OITs $1.45 billion annual spend. It also helped us improve our ability to provide The mission depends on our ability to deliver resilientcost transparency to customers. TBM has enabled OIT to solutions. By continually innovating how we deliver andbetter understand and communicate the types of IT goods manage, we create the capability and capacity to deliverand services CBP is procuring. As OIT continued its TBM new ideas and technologies while also efficiently managingimplementation, we were able to better understand how IT existing operations. Were saving time, money and realizingdollars impacted the mission. It also allowed us to uncover efficiencies through almost 140 robotic process automationpain points that required more attention. projects and fourty artificial intelligence and machine learning projectswhich were doing slowly and deliberately. CBP OIT has focused on using TBM to drive operating efficiencies. Were improving collaboration with customers. Industry best practices have led us to developing anWere spending more on cloud, cybersecurity, and network enterprisewide OIT Playbook. This playbook not only meetsmodernization to improve customer service. Importantly, the needs for programs to be able to tailor services to uniqueweve also become better stewards of taxpayer funds.mission needs, but also standardizes the plays to improve the support received from OIT. How has COVID impactedyour IT operations?At the beginning of the pandemic, we implemented a mobile solution so our workforce could work remotely. This helped to keep our operations moving. The Automated Commercial Environment (ACE) workforce seamlessly transitioned to a full mobile work model. We also developed the Electronic Advanced Passenger Information System (eAPIS), which contributed to a vital COVID-19 response. The ACE workforce also supported a steady and legitimate import and export of COVID-19 vaccines, COVID-19 testing, Personal Protective Equipment (PPE), and medication to and from partner government agencies and countries. The team supported the ability to bring the supply chain directly to Americas doorstep, lessening the burden on vital frontline In 2021, CBP was the named winner for Publicworkers. There are approximately 9.6 million travelers Sector Excellence by the Technology Businessenrolled in Trusted Traveler Programs (TTP) with 7.2 million in Management (TBM) Council for driving digitalGlobal Entry. Membership growth exceeded 200,000 in FY21. transformation with IT cost savings. Would you tell us more about this effort? Prior to COVID-19, Global Entry applicants with a conditionally approved application made in-personIt starts with our executive directors, including Pattyappointments for enrollment processing. During the Howell, our budget director, and Janet Pence, the chief ofpandemic, videoconferencing capability added an alternative staff. Our TBM implementation has been an iterative process,to in-person interviews. It assisted with an increase of enabling CBP to mature its IT operations and financial350,000 conditionally approved applications and a management processes. TBM has helped OIT run as agrowing backlog of applicants. Since the February 2021 business by connecting IT spend to mission priorities.implementation, the remote interview process has reduced Structured data now supports the evaluation and 30 www.businessofgovernment.org The Business of Government'