b'Insightsfigured out. Theres a desire to reconnect with people inWhat advice would you give someone who is person, but when getting back together is safe and viable,considering a career in public service? we expect to see a mixture of onsite, remote work, and some more active telework. I have alerted leadership to thePublic service careers are meaningful in ways that are fact that this is an evolving situation. We didnt want to fallwide and deep. Yes, there are aspects of work with, say, into the trap of deciding too early, but instead give ourselvesfederal agencies, that feel challengingthe bureaucracy, some breathing room once restrictions have lifted.some of the constraints we must accept in how things work. Yet, we spend our time doing good for the world. ForWere in an experimental phase that will likely last for amany of us, the meaning of the work matters more than good part of 2022. We werent sure what level of remoteanything else.work people would want. They might imagine this is something they want, but how do they behave when To that end, we place a great deal of value on the employee given a choice? Instead of reconfiguring workspace, lets experiencerights of employees, work/life balance, for see what people choose and what practices they adopt first.examples. We encourage people early in their careers to Lets give them that opportunity, then determine take advantage of a variety of work opportunities as well. A investments/divestments.porous border, in and out of public service, is a healthy way to understand what each type of experience within NASA We aspire to determine real requirements first. Well seecan give to an employee.what we learn and use that. How much space do we need, what are we doing in that space? The workforce wants to have a saywhat work they do, when they do it, where they do it, how they do it. To keep an engaged workforce, weTo learn more about the NASA, go to nasa.gov.need to pay attention to this and listen to our people. Would you tell us more about efforts to transformTo hear the interviews from The Business of Government Hour, go to NASAs HR services?businessofgovernment.org/interviews.NASA used to have an HR office at every field centerTo download the show as a podcast, go to PodcastOne or iTunes and search for The Business of Government Hour.location and a policy program office at headquarters. We consolidated the human capital function into one organization on Oct. 1, 2018. We are one organization with a regular connection with leaders across the human capital enterprise. A traditional HR customer model provides services through people for whatever is needed. It involves innovating on the fly. If you need a tool, then under this model well build it. It works in a decentralized model with all the advantages and disadvantages. At NASA, for example, if a customer has a question, they go to a person. It has been very successful in the past. Our people want to understand our customers. We want to modernize HR to achieve the right blend ofhttps://youtu.be/6J6Emhn1LDIefficiency and effectiveness. We introduced the HR Business Partner (HRBP) model, which integrates the HR functionfocusing on peoplewith the business side of things. Were now looking at more standardization to automate. And we are moving from a transactional to a consultancy model of HR management. It is very challenging, as these types of transitions dont happen overnight.2022 IBM Center for The Business of Government 35'