b'Insightsrecognizes the strategic importance of being technology drivenwhich is the ability to swiftly adopt innovative, technology-based solutions to scale, and secondly, deliver capital efficiently to Americas small businesses. In the wake of this pandemic, SBA staff peaked to nearly four times the staff size pre-pandemic. With the maximum telework policy in place, most SBA staff continued their work virtually. With the surge in staffing, the need for laptops went up significantly. Given the global supply chain disruptions, laptop availability was constrained. Recognizing the importance of the new surge staff becoming productive quickly, we accelerated the implementation of the virtual desktop solution in the SBA cloud that allowed the staff tovision, then you must empower your team to achieve it. You access the SBA network and applications using their personalgive them the latitude to drive towards the goal. An effective computer. This modern solution was secure, scalable, costleader learns by doing and works to demonstrate value. It is effective, and quick to implement, establishing a newwonderful to absorb knowledge, attend events, and participate precedent in federal IT.in webinars. These things can inspire and motivate, but there is no substitute for doing things yourselfputting knowledge to Email based customer service inquiries for the variouswork. Its all about learning by doing. SBA programs increased exponentially almost overnight. Within a week, we implemented a modern cloud-basedThe second side of this is demonstrating value. In the case of case management system to help manage the burgeoningtechnology, its not about the latest gadget or innovation. It is caseloads. Modern technologies such as Natural Languageabout finding ways or using technology to meet the mission Processing, together with automation, provided an insight intoneeds of the agency. That is how to demonstrate value. The customer sentiment and support trends. final principle centers on being inclusive across multiple dimensionswithin teams and amongst sectors and peopleWould you outline for us your leadership approach?as a condition of achieving a leaders grand vision. My leadership approach follows five principles. These are in no order of priority. The first principle consists of six words: Think big, start small, iterate rapidly. The second principal isTo learn more about the SBA, go to sba.gov.challenging the status quo. Third principle is about empowerment. Fourth principle is about learning by doing and demonstrating value. And last, its about being inclusive.To hear the interviews from The Business of Government Hour, go to businessofgovernment.org/interviews.Lets explore each one of these principles. Think big is having a grand vision and setting out to achieve it. You mustTo download the show as a podcast, go to PodcastOne or iTunes and search for The Business of Government Hour.have a vision that you believe in, which stretches you and your team to aspire. Start small means finding a business case where you can apply the vision on a smaller scale to demonstrate what you can achieve. Iterate rapidly when youre starting small, youre doing it in a controlled manner and youre learning from it. You continue to iterate rapidly and then scale up. These six words are foundational to my approach to leadership. Leaders challenge the status quo. It is not about simply challenging something just for the sake of it. It requires a shift in mindset resting on the inherent belief that there is a better way to do something: to deliver better value to the agency and to its mission. Once you have developed a grandhttps://youtu.be/7AdwkyQRqUY2022 IBM Center for The Business of Government 39'