b'Were spending more on cloud, cybersecurity, and network modernization to improve customer service. Importantly, weve also become better stewards of taxpayer funds.In FY21, we achieved some of our best results ever. Even inWould you outline your agencys IT strategy? the age of COVID, we successfully managed border surges, the Afghanistan evacuation, and cyberattacks. In FY22,Developing an IT strategy is foundational. It provides the we look forward to continuing to provide best-in-class ITorganization with a vision of where it is going, coupled with a serviceswhere and when theyre needed.measurement framework to gauge progress. My strategy builds on the work of my predecessors, but it aligns with the core What are your specific duties and priorities of the agency and the department. CBP has five responsibilities at CBP? Enduring Mission Priorities: countering terrorism, combating transnational crime, securing the border, facilitating lawful My CIO duties emanate from the Clinger-Cohen Act 1990trade and protecting revenue, and facilitating lawful travel. Our and a host of other laws. We are the enabler of how we canIT strategy works to support these priorities. support CBP at the speed of mission. CBP is the second largest collection agency in the federal government. It collectsAt CBP, our information technology strategy has six key approximately $93.8 billion in duties, taxes, and other fees,focus areas. Firstenhancing our mission applications. which represents a 133 percent increase over a five-yearThis includes AI (artificial intelligence), facial comparison period. We also processed about $4 trillion in imports/exports.technology, and our unified immigration portal. Were processing 1.2 million passengers within two second I also work to deliver high-quality information technologiesadjudications at some of the 328 ports of entry. Were also and services to CBP, other government agencies, the travellingusing our unified immigration portal and agile frameworks to public, and the international trade communityall in supportimprove efficiencies. of securing the border and facilitating trade and travel. To be proactive in responding to new threats, I manage CBPsThe second focus area is mission infrastructure. Migrating information and technology (I&T) operations and infrastructure.to the cloud, enhancing our network, and improving our Our goal is to enable CBP mission readiness, including howperformance management ensures a high degree of resilience officers and agents in the field perform critical work functions.in our operations. The third focus area is enterprise IT governanceestablishing a chief data officer, developing From mobile devices to systems that screen people andour data strategy, and developing a technology roadmap and goods entering the country, to the data networks that keepdashboards to enhance transparency with our mission partners. information accessible and flowingwe manage all aspects of a fully functioning CBP I&T system. My team also manages the day-to-day operations of CBP computer and tactical communications facilities and systems. We providetechnology support, ensure a secure method for information exchange, protect against cyberattacks, and collaborate with other countries. My job, in a nutshell, is to make sure all the 180 critical systems are supported, while processing fourty billion data exchanges every day while withstanding constant cyberattacks. 2022 IBM Center for The Business of Government 29'