b'Insightstechnology and tools the best they can be. I know these newalmost 75 percent telecommuted before the pandemic struck. technologies can help shape the future of the agency. Since early 2020, we have proven that 98-99 percent of us can do our job at home and do it just as well or better. We Though we should engage in new endeavors by doingsignificantly upgraded our bandwidth just in time, thanks to a research and development, we also need to ensure we getnovel partnership we struck with NOAA, another agency results. If we do not get results at the end of ninty days, thenwithin the Department of Commerce. During the pandemic, you must starve that failure. We should learn from failure,we saw that our productivity metrics improved.and feed success. If you achieve success at the end of a pilot, then you figure out how to adapt, build your business case, and decide whether to invest or not in that technology for that specific area. Execute, learn, iterate, and repeat! To learn more about the U.S. Patent and Trademark Office,go to uspto.gov.What was your experience with virtual work during the pandemic?To hear the interviews from The Business of Government Hour, go to businessofgovernment.org/interviews.The USPTO has had in place a longstanding, robust telework program. Of the nearly 9,000 agency examiners,To download the show as a podcast, go to PodcastOne or iTunes and search for The Business of Government Hour.https://youtu.be/xNM_B668JmQ2022 IBM Center for The Business of Government 43'