b'Table of Contents (continued)PerspectivePerspective on Leading through Uncertain Times The Business of GovernmentBy Michael J. Keegan .60 A Publication of the IBM Center for The Business of GovernmentViewpointsDaniel Chenok Orchestration: A Key Framework for 21st Century Government Action Executive DirectorBy Daniel Chenok.66Governance, Standards, and Shared Services Can Drive EffectiveMargaret Graves Implementation of Zero Trust Strategies Senior FellowBy Margaret Graves.70 An Opportunity of a Lifetime: Unexpected Monies to Michael J. Keegan Address Long-Standing NeedsLeadership Fellow and Editor By John Kamensky 74Host, The Business of Government HourToward an Intelligent, Agile, and Responsive Supply Chain Ruth Gordon By Mark Newsome79 Business and Web ManagerDelivering What Matters: Improving Government Service DeliveryBy Matt Warshaw83ManagementManaging The Next Crisis: Twelve Principles ForDealing With Viral Uncertainty By Katherine Barrett, Richard Greene, and Donald F. Kettl87The Key to Modern Governmental Supply Chain Practice:Analytical Technology Innovation By Dr. David Preston, Dr. Daniel Chen, and Dr. Morgan Swink92Research AbstractsEnabling a More Resilient and Shared Supply Chain Strategyfor the Nation: Lessons Learned from COVID-19. 98 IBM Center for The Business of Government600 14th Street, NW, Second Floor Emerge Stronger and More Resilient: Responding to COVID-19 Washington, D.C. 20005 and Preparing for Future Shocks. 98Emerging Technology for Response and Recovery: Formoreinformation,call(202)551-9342.Webpage: An International Dialogue 98 businessofgovernment.org. Copyright 2022 IBM Consulting. All The Age of Remote Work: How COVID-19 Transformed rights reserved. No part of this publication may be reproduced Organizations in Real Time 99 in any form, by microfilm, xerography, or otherwise, without the written permission of the copyright owner. This publication Reskilling the Workforce with Technology-Oriented Training 99 is designed to provide accurate information about its subject Adopting Agile in State and Local Governments 99 matter, but is distributed with the understanding that the articles do not constitute legal, accounting, or other professional advice.2 www.businessofgovernment.org The Business of Government'