Life after Civil Service Reform: The Texas, Georgia, and Florida Experiences

As with the federal government, states and local governments are examining alternatives to the traditional civil service system. This report examines civil service reform programs in Texas, Georgia, and Florida. Human Capital Management

Leveraging Technology in the Service of Diplomacy: Innovation in the Department of State

This report focuses on seeking out examples of information technology applications that advance the practice of diplomacy. Best practices in government agencies, international organizations and foreign ministries of other countries are highlighted. Technology and E-Government

Leveraging Networks: A Guide for Public Managers Working Across Organizations

This project examines the changing operational challenges faced by today’s public managers as they participate in collaborative undertakings with other governments and the nongovernmental sector. The lessons are derived from experiences in several Midwestern states, where many established networks operate. Collaboration: Networks and PartnershipsMissions and Programs


Leveraging Networks to Meet National Goals: FEMA and the Safe Construction Networks

This report analyzes the Federal Emergency Management Agency's (FEMA) work with the private sector in implementing FEMA's goals via public-private partnerships. The project includes an assessment of FEMA's Project Impact Program. The objective of the study is to assess and compare the achievement of national policy goals through private sector partnerhsip programs. Collaboration: Networks and PartnershipsMissions and Programs


Leadership for Change: Case Studies in American Local Government

This report profiles three outstanding local government executives – Robert O’Neill, Jan Perkins, and Phil Penland -- who have served in various local governments over the years. The study profiles the change activities of these city/county managers as they have sought to transfer a set of values and a methodology for leading change into a new setting. Case studies are developed on the change activities of each of these managers, drawing out lessons from their experiences that might suggest a model of leading change in American local governments. Leadership

Labor-Management Partnerships: A New Approach to Collaborative Management

This report addresses the issues of privatization through a study of the Indianapolis privatization and labor-management partnership experience. The study verifies the success of the Indianapolois labor-management partnership and identifies the factors that led to its success. Through interviews with key participants, focus groups, survey research, and data analysis, a complete picture of the Indianapolis privatization and their labor-management experience is consolidated and a conceptual model of collaborative management for the public sector is developed and tested.

IT Outsourcing: A Primer for Public Managers

This report assesses the potential of using application service providers (ASPs) for improving the efficiency and effectiveness of public information and service delivery. Renting application services allows government to use the most advanced applications and technology at an affordable rate. ASPs address such e-government challenges such as lack of technology-trained staff, capital investment, implementation and maintenance, and uncertainty associated with fast-pace technological changes. Market-Based Government

Internet Voting: Bringing Elections to the Desktop

This report explores the benefits, detriments, and legal issues of Internet voting. The study empirically examines the first U.S. poltical election to include internet voting (the Arizona Democratic presidential primary, March 2000). Technology and E-Government

Innovation in the Administration of Public Airports

This report examines the innovative approaches taken by five publicly owned and operated airports to adjust to the evolution of America’s air transport system. The study provides examples of how to make public enterprises more efficient, and includes a study of innovation as a critical component of the American transportation system. Innovation

Innovation in E-Procurement: The Italian Experience

Italy's new public procurement system, created through Consip--a public company owned by the Italian Ministry of Economy and Finance--is the focus of this report. Consip created a new information technology platform and new operational procedures for public acquisitions that included an electronic catalog, online auctions, and an electronic marketplace. Working as a public company, Consip was designed to minimize red tape, recruit a highly educated workforce, and be more responsive to clients.