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Improving Outcomes in Government through Data and Intelligent Automation
Pressure to do more with less, improve efficiency and reduce costs while meeting citizen needs is challenging government agencies. Intelligent Automation (IA) meets this challenge by transforming work while enabling the workforce to perform more effectively and efficiently. Agencies are beginning to make IA fundamental to transforming workflows and achieving the mission.
The IBM Center for The Business of Government and the Partnership for Public Service recently hosted a panel event with three government innovators. The recent panel event and indivdual sessions hosted in 2020 (see below) highlight real cases and lessons learned that can help all agencies understand how best to apply emerging technologies. Read our final report, our summary blogs, and watch the video replay of the sessions.
- Successful Adoption of IA in Government: The Case of the Marine Corps - (Webinar)
- Successful Adoption of IA in Government: The Case of the DHS Procurement Innovation Lab - (Webinar)
- Successful Adoption of IA in Government: Insights from HHS’ ReImagine Grants Initiative - (Webinar)
- Driving Data With Emerging Technologies: Insights from GSA and DOD - (Webinar)
- Driving Data With Emerging Technologies: Lessons from Disaster Management and Response Efforts at the Departments of Defense and Energy - (Webinar)
Business of Government Stories
The past 30 years provides important lessons both for today’s leaders and for those of future administrations. Little has been written about the role leaders and teams have played in the evolution of management reforms. Our “Business of Government Stories” series narrates the stories of many of the most influential events that have shaped government over the past generation. Our series focuses on the people behind this management evolution and features a podcast with reflections on the stories behind these reforms.
Expert Insights: The Former Government Executives Council
The Former Government Executives Council provides insight and innovative ideas to improve government based on their past and extensive experience as senior officials at the Federal, State, and local levels. Learn more!
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Interviews with Leaders: The Business of Government Hour
Conversations with Leaders
 Krystal Brumfield, Associate Administrator, Office of Government-wide Policy, U.S. General Services Administration |
 The Business of Government Hour Special: Leading through Uncertain Times--Insights from Jacqueline Carter, Michael Canic, Chester Elton, and Bob Rosen |
 Managing Risk in Government Special Edition |
Executive Director's Corner
I recently wrote a blog post," A Peaceful Transfer of Power is the Foundation of Good Government where I discussed the relationship between the recent tragic events at the Capitol to the need for longer term trust in government as built by career civil servants who work to carry out the mission of their agencies, who every day perform countless tasks that bring needed benefits to the American people. As the presidential transition proceeds, I wanted to highlight a few resources that remain top of mind:
Business of Government Stories- describing the management reforms of the last three decades with a focus on the leaders who made change happen, and lessons for leaders today.
Distance Work in the Time of COVID - a series on distance work from historical and current perspectives, summarized in a report.
Re-Thinking Government Management and Operations Given the Impact of COVID-19 - forthcoming essays on key topics resulting from our recent Challenge Grant competition. Read more about the topics and the authors.
Community Resilience and Reshaping Government during COVID - a series by Donald F. Kettl, Sid Richardson Professor, LBJ School of Public Affairs, University of Texas at Austin
Measuring the Quality of Management in Federal Agencies - a report by James Thompson and Alejandra Medina, University of Illinois at Chicago that answers a perennial question about government - how well agencies manage their mission. Stay tuned for a forthcoming Task Force report.
The Road to AGILE GOVERNMENT: Driving Change to Achieve Success - a report by Center Visiting Fellow Ed DeSeve that draws on lessons from agile software development across other key government functions and mission areas. The report describes the role of the Agile Government Center (AGC), a new initiative through the National Academy of Public Administration, in promoting agile practices across agencies.
Twitter Insights
| RT @JMKamensky: Here's a superb, thoughtful essay on four qualities for leaders in uncertain times by @mjkeegandc -… https://t.co/pYT0BYvRfj |
| RT @UWLaFollette: In a new @BusOfGovernment report, LFS Director @SusanYackee explains how to improve regulatory gu… https://t.co/SEjThI2wAg |
| What readily available #innovation exists to propel effectiveness in delivering targeted outcomes and optimizing re… https://t.co/MaipXBOVkR |
The Center in the News
This audio/video library provides perspectives on key government issues through appearances in a variety of media outlets. Watch!
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