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Responsible AI for Public Evaluation

Submitted by on Mon, 12/08/2025 - 09:30

Governments are using Artificial intelligence (AI) to reshape how they operate, which offers unprecedented opportunities to improve decision-making, enhance transparency, and deliver better outcomes for the public.

AI in State Government

Submitted by on Thu, 10/30/2025 - 15:12

State governments are increasingly exploring how GenAI can streamline operations, enhance service delivery, and support policy innovation—while safeguarding human judgment, transparency, and accountability that define public governance.

GenAI and the Future of Government Work

Submitted by on Thu, 09/04/2025 - 10:06

On behalf of the IBM Center for The Business of Government, we are pleased to present this new report, GenAI and the Future of Government Work by Professor William G.Resh, Andrew Young School of Policy Studies, Georgia State University with contributors Gül Nisa Gürbüz, Yi Ming, Xinyao (Andy) Xia, Michael Overton, PhD, and Brandon De Bruhl.

The Opportunity Project

Submitted by on Tue, 07/22/2025 - 08:30

Since its inception in 2015, TOP has continually evolved, adapting to changing circumstances and expanding its influence across various sectors. This report delves into the significant impact of TOP over the past decade, highlighting the project’s role in fostering collaboration among government agencies, civil society, and the technology industry to create innovative solutions to problems identified by agencies.

IBM Center Research Announcement

Submitted by on Tue, 06/03/2025 - 16:45

The IBM Center for The Business of Government connects research to practice, supporting work by scholars that benefits government through analysis of real-world experience and practical, actionable recommendations. Center reports are intended to spark the imagination—crafting new ways to think about government service delivery and operations by identifying trends, new ideas, and best practices in public management and innovation efforts.

Preparing Governments for Future Shocks: Building Cyber Resilience for Critical Infrastructure Protection

Submitted by on Tue, 10/08/2024 - 05:09

As demonstrated by the findings from the initial cybersecurity roundtable done through the Future Shocks initiative, cyber resilience is crucial for protecting critical infrastructure, which includes essential services from the energy grid to clean water distribution. These systems are increasingly targeted by cyberattacks. Cyber resilience involves not only robust cybersecurity

Preparing governments for future shocks: A roadmap to resilience

Submitted by on Wed, 11/01/2023 - 13:48

Contributing Authors: Rob Handfield, Bank of America University Distinguished Professor of Operations and Supply Chain Management, North Carolina State University and Tony Scott, President and CEO, Intrusion, Inc.

This cascade of catastrophic events raises fundamental questions about how governments can anticipate, prepare for, and respond to these and other shocks yet to come.

Preparing Governments for Future Shocks: Building Climate Resilience

Submitted by on Fri, 10/27/2023 - 10:21

Indeed, they are shocks—more frequent and more destabilizing. While governments were exposed to a host of mostly unforeseen challenges from the global pandemic, they have captured valuable lessons. Leaders understand where they need to concentrate their readiness efforts for “future shocks,” carrying the momentum from rapid, pandemic-driven innovation into their preparation.

Helping Governments Prepare for Future Crises

Submitted by on Tue, 08/08/2023 - 17:08

This new report analyzes how a shock to the system of this magnitude has impacted governments’ ability to use emergency dollars for public services, and draws on this analysis to develop recommendations for how states can use future recovery funds to help deliver key services during critical times of need. The report brings a broad-scoped analysis together with examination of three state-based cases, to explore how the alignment

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