Creating a Culture of Innovation:10 Lessons from America's Best Run City

This report explores how managers create a culture of innovation through a comprehensive case study of Phoenix, Arizona, which has been consistently recognized as the best run city in America. Through interviews with Phoenix’s mayor and department heads in city government, themes are developed on creating a culture of change, encouraging responsible risk-taking, and undertaking public entrepreneurship. The study also provides recommendations for other managers who are focused on change and innovation within their organization. Innovation

Corporate Strategic Planning in Government: Lessons from the United States Air Force

This report analyzees and evaluates corporate strategic planning employed by the United States Air Force. The study covers the legacy left by the inception of corporate strategic planning in the Air Force in 1994 and identifies how the current leaders are adapting to the dynamic world. Strategic Thinking

Contracting for the 21st Century: A Partnership Model

This report examines federal agencies that have contracted out large scale programs and evaluates their effectiveness. Privatization or outsourcing of services formerly provided in-house have become strategies used by an increasing number of local and state governments nationwide to lower service delivery costs and/or improve service quality. Contracting

Competitive Sourcing: What Happens to Federal Employees?

By examining all A-76 competitions conducted by the Department of Defense from 1994 through the first quarter of 2004, this report analyzes the impact of competitive sourcing on federal employees. The authors present three major conclusions. First, most claims of the negative impact of competitive sourcing on federal employees are unfounded. Second, the data affirmed previous research on the benefits of competitive sourcing.

Communities of Practice: A New Tool for Government Managers

This study documents the creation and implementation of several intergovernmental "communities of practice." It traces the history of these networks and documents their structure, activities and outcomes as well as identifies a number of critical success factors related to these groups. Case studies include: SafeCities, Boost4Kids and 21st Century Skills. fhwaCollaboration: Networks and Partnerships


Commerce Comes to Government on the Desktop: E-Commerce Applications in the Public Sector

This report examines electronic commerce and other World Wide Web technologies currently available in the private and public sector. The study provides insights into how government can enhance its delivery of services online. The report aims to spark creativity and innovation in the use of technology in the public sector, and to leverage private sector uses of technology in the public sector. Technology and E-Government

Collaboration and Performance Management in Network Settings: Lessons from Three Watershed Governance Efforts

The project describes how performance measures and monitoring processes influence the collaborative processes used to develop and implement watershed management programs. ca, california, fl, florida, nv, nevada, or, oregon Collaboration: Networks and Partnerships, Green

Business Improvement Districts and Innovative Service Delivery

This report focuses on providing a better understanding of Business Improvement Districts (BIDs), an especially significant innovation in local service delivery that has dramatically impacted the business of government. BIDs are self-help ventures organized by property owners and local governments to identify and develop areas of cities where a more successful and profitable business climate is needed. While BIDs have become increasingly important, there has been little systematic research about the structure, financing, governance, management and accountability of the innovation.

Bridging the Knowledge and Skills Gap: Tapping Federal Retirees

This research project focuses on the untapped pool of knowledge of the Federal retiree community and will develop an innovative model and "best practices" that Federal agencies can use to reduce the Federal human capital crisis. Case studies to include the Internal Revenue Service, Department of Agriculture and NASA Goddard.

Audited Financial Statements: Getting and Sustaining "Clean" Opinions

This report examines how organizational factors and management strategies have affected the ability of federal agencies to generate reliable information for financial statements and achieve unqualified audit opinions. By indentifying successful management strategies, this study offers recommendations about how agencies can better approach the recurring requirements to produce annual audited financial statements. Financial Management