Weekly Roundup: January 24-28, 2022

It’s Time to Bridge the Divide Separating Policymakers and Researchers. The President’s Management Agenda (PMA) Learning Agenda released by OMB soliciting insights from industry and academics provides the perfect opportunity for government officials and public policy researchers to help one another solve pressing problems.

People first. Mission always

Since NASA’s inception, scientific discovery has been an enduring mission of the agency. NASA conducts scientific exploration, gazing out into the galaxy and beyond, seeking to discover the secrets of the universe, searching for life in the solar system, and protecting and improving life on Earth. It leads innovative and sustainable programs of exploration with commercial and international partners to enable human expansion across the solar system—and bring new knowledge and opportunities back to Earth.

Integrating automation to improve CX

The Daily Scoop Podcast with Francis Rose spoke with me this week on how automation can help improve government’s customer experience. We discussed self-service questions, second-tier detailed questions, and unique questions posed by citizens and how all three can be handled with AI for a better service experience. We also discussed intelligent automation, barriers civilian and defense leaders experience, and how to overcome them to build a roadmap for better customer service through a series of upcoming dialogues.

Jane Datta

Jane Datta is NASA’s chief human capital officer and lead people champion. Datta is responsible for building the quality and depth of talent necessary for supporting the agency’s mission, improving capabilities for delivering human resources services, and positively shaping NASA’s culture to maintain high levels of employee engagement and commitment.

Jane Datta, Chief Human Capital Officer, NASA

Broadcast Date: 
Monday, January 24, 2022 - 08:21
Author: 

On the Importance of Being Resilient

Events of the last couple years have put a renewed emphasis on the importance of being resilient. Leaders and the organizations they lead have been walloped by the unforgiving realities of disruption and uncertainty. Often in the mist of responding to the unforeseen doing all one can to operate, meet expectations, follow through on commitments, and deliver on missions there is little time to reflect, to take stock, or to gain perspective. When faced with the unexpected reflex and instinct seem to be what leaders and organizations alike rely on to weather the turbulence.

Kelvin Coleman

Kelvin Coleman is an IBM Consulting Partner and member of the Advisory Board for the IBM Center for Government Cybersecurity.  Previously, he was Executive Director at the National Cyber Security Alliance (NCSA). A dynamic cybersecurity leader, Kelvin has two decade’s of experience in high-stakes cybersecurity posts at the White House, the U.S. Department of Homeland Security (DHS) and the private sector.

Mitigating risk, managing cybersecurity and building resiliency to meet the mission of government

The IBM Center for The Business of Government has written previously about the need for mission leaders to focus on cyber security as a key success factor, especially given the Administration’s identification of “cybersecurity as a key enabler of mission delivery” in the President’s Management Agenda.  Below we provide highlights of a few of those reports focused on cyber, which provide a foundation for IBM to build on as the Cybersecurity Center moves ahead.  We look forward to adding to this r

Strong Cyber Reasons Make Strong Cyber Actions

Throughout Shakespeare’s “King John,” the chief protagonist is consistently given sound advice: “strong reasons make strong actions.” Today, that advice is quite relevant given our globally ‘connected’ environment.

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