How to Use AI to Transform the Taxpayer Experience and Tax Agency Operations

Camille Johnson, Associate Consultant, Talent Transformation, IBM and Collin Coil, Research Assistant, Kogod Tax Policy Center contributed to this blog post.

Becoming a Growth Leader: A Conversation with Scott Edinger, author, The Growth Leader

How can government leaders enhance the customer experience in the agencies they lead? What insights can government leaders learn from the private sector on how to improve CX (customer experience)? What is the difference between managing tasks versus leading for results? Join host Michael Keegan as he explores these questions and more with Scott Edinger.
Broadcast Date: 
Monday, March 25, 2024 - 11:00

Weekly Roundup: March 18-22, 2024

Senate to take $100M back from TMF, $10M from USDS. Despite the efforts by industry and the Office of Management and Budget over the last six plus months to change the committee’s mind, Senate appropriators rescinded $100 million from the TMF for fiscal 2024.

Exploring Homeland Security’s Procurement Strategy

Recently,  Paul Courtney, chief procurement officer at the U.S. Department of Homeland Security joined me on The Business of Government Hour to discuss the mission of his office, DHS' procurement and acquisition strategy, operational improvements, efforts leveraging emerging technologies, and his insights on leadership. The following is an edited excerpt highlighting key topics we discussed. 

Fiscal Year 2025: Are We Happy Yet?

But President Joe Biden’s fiscal year 2025 proposed budget also contains a section regarding progress made over the past year in improving how government works for Americans. And next steps.

The chief artificial intelligence officer: A blueprint for state and local government?

Late last year the White House issued an Executive Order (EO) on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence. On page 52 of the 66-page document, the EO called for each federal agency to establish a permanent chief artificial intelligence (AI) officer.

Perspectives on climate resilience and sustainability

Since the turn of the millennium, pandemics, heat waves, wildfires, floods, cyberattacks, supply chain interruptions, and other crises have deeply stressed governments, communities, businesses, and individuals around the world. This cascade of catastrophic events raises fundamental questions about how governments can anticipate, prepare for, and respond to these and other shocks yet to come.

Paul Courtney, Chief Procurement Officer, DHS

Paul Courtney was appointed as the Department of Homeland Security’s (DHS) Chief Procurement Officer (CPO) on August 15, 2021. In his capacity as the Senior Procurement Executive, Mr. Courtney is responsible for the management direction of the acquisition system of DHS, including implementation of the unique acquisition policies, regulations, and standards of the agency. He oversees the work of nine Heads of Contracting Activity that provide operational procurement services to DHS components, directorates, and offices. Mr. Courtney joined DHS as the agency’s Deputy CPO in June 2019.