Authors of Case Study

Community Brigades

Living with recurring fire threat in California

Shirley Feldmann-Jensen DPPD, MPH

Lecturer and Program Coordinator, Emergency Services Administration MS Program, California State University, Long Beach

Steven Jensen, DPPD

Professor, Emergency Response Services, California State University, Long Beach

AI in State Government

State governments are increasingly exploring how GenAI can streamline operations, enhance service delivery, and support policy innovation—while safeguarding human judgment, transparency, and accountability that define public governance.

The Questioning Leader: Rethinking How We Learn, Listen, and Lead

In Question to Learn, Joe Lalley invites leaders to rediscover an often-overlooked skill—asking questions not to prove what they know, but to explore what they don’t. In my recent conversation on The Business of Government Hour, Lalley lays out how leaders can reclaim curiosity as a catalyst for learning, empathy, and innovation.

Reforming Readiness: A Defense Modernization Series

A series of posts from the former Deputy Under Secretary of Defense for Acquisition and Sustainment, Al Shaffer, looks at pathways to drive innovation and modernization for national defense.

Question to Learn: A Conversation with Joe Lalley

How does the "Question to Learn" challenge a fundamental assumption many hold—that they're already asking good questions? How can curiosity transform your career, team, and organization? What role do questions—specifically questions to learn—play in driving innovation within bureaucratic systems? Join host Michael Keegan as he explores these questions and more with Joe Lalley, author Question to Learn.
Broadcast Date: 
Monday, October 27, 2025 - 10:11
Author: 

Joe Lalley - Question to Learn: How Curiosity Can Transform Your Career, Team, and Organization

Joe Lalley is a writer, speaker, and workshop facilitator who has spent much of his career leading innovation workshops for companies of all industries, shapes, and sizes. Joe has published multiple articles ranging from how to use curiosity to navigate remote work in the pandemic to how to fix the endless cycles of bad, inefficient meetings.

AI and Public Administration: Exploring Perspectives on AI and its Impact on Public Service Delivery

How can public administrators embrace the promise of AI and emerging tech as enablers without being dominated by them? Join host Michael J. Keegan as he explores this question and more with practitioners and academics on a Special Edition of The Business of Government Hour.
Broadcast Date: 
Monday, October 20, 2025 - 10:30

Leading Through Disruption: Scott D. Anthony on the Mindset, Mechanics, and Meaning of Transformative Innovation

Disruption isn’t chaos—it’s change made accessible. As Professor Scott D. Anthony of Dartmouth’s Tuck School of Business and author of Epic Disruptions: 11 Innovations That Shaped Our Modern World (Harvard Business Review Press, September 2025) told me during our recent Business of Government Hour conversation:

Allan V. Burman Ph.D.

Dr. Allan Burman, President of Jefferson Solutions, has been a transformative leader since establishing the government solutions practice in 1996. His leadership has seen Jefferson providing a spectrum of services, including organizational and data analysis, programatic excellence, and acquisition assistance to over 60 government agencies.

Outcomes-Based Contracting: An Invaluable Tool That Builds on Proven Practice

A key element of the Administration’s efforts to bring common sense to Federal procurement is pressing agency contracting and program staff to focus on the resources applied to a project (people and dollars) and the results achieved.  For example, in education, is greater funding resulting in higher student test scores? For healthcare, is a new treatment successful in reducing the need for patient hospitalization? In both these cases the perceived benefits of the effort are clearcut.

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