John W. Boerstler, Chief Experience Officer

John W. Boerstler was sworn in on February 16, 2021, as the Chief Veterans Experience Officer at the Department of Veterans Affairs (VA). As Chief Veterans Experience Officer, John leads the Veterans Experience Office (VEO), the Secretary’s customer experience (CX) insight engine supporting and enabling the Department in providing the highest quality experiences in the delivery of care, benefits, and memorial services to service members, Veterans, their families, caregivers, and survivors.

Weekly Roundup: April 8-12, 2024

Managing Strategically: A Thought Process for Federal Managers. Federal managers are expected to advance measurable progress against an increasing number of competing demands, but making sense of these demands can often be overwhelming. This paper by Donnie Matlock and Amy Squires from Mitre attempts to address challenges by outlining a thought process for federal managers to make strategic decisions.

Exploring Life Ignition Tools (LIT)

Just before the start of 2024, the IBM Center released its latest book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance, to mark its 25th anniversary. We recognize that government leaders continue to face the unforgiving realities of disruption and uncertainty. They need, now more than ever, practical, actionable insights on how best to manage and lead through uncertain and disruptive periods.

Building On Regulatory Foundations and Bridging to the Future

The event, "Building on Regulatory Foundations and Bridging to the Future," commemorated the 30th anniversary of Executive Order 12866 and 20th anniversary of Circular A-4. Taking place a couple weeks before ChatGPT’s first birthday, the event welcomed 100+ participants and featured keynote speaker, Cass Sunstein of Harvard Law School.

Artificial Intelligence Development for Government Agencies: Strategies for Ethical and Effective Implementation

Blog Author: Phaedra Boinodiris, Global Leader for Trustworthy AI, IBM

In a follow-up to our first post summarizing the roundtable, IBM's global leader for Trustworthy AI – who helped to keynote the session – shares additional perspectives on this important issue, and especially on the importance of sound AI governance to support improved efforts by government.

Navigating the Global AI Governance Terrain

Leading through Uncertain Times with Dr. Jeff Karp, author of LIT – Life Ignition Tools: Use Nature’s Playbook to Energize Your Brain, Spark Ideas, and Ignite Action

How can government leaders learn, connect, adapt, and draw energy from their experiences? What role does intention play in being a successful leader? How can Life Ignition Tools help leaders be more effective? Join host Michael Keegan on This Special Edition of The Business of Government Hour - Leading Through Uncertain Times with Dr. Jeff Karp, author, LIT - Use Nature’s Playbook to Energize Your Brain, Spark Ideas, and Ignite Action.
Broadcast Date: 
Monday, April 8, 2024 - 11:00

Dr. Jeff Karp, Researcher-Author

Dr. Jeff Karp is the Distinguished Chair in Anesthesiology at Brigham and Women’s Hospital and Professor of Anesthesia at Harvard Medical School in Boston. He is also a principal faculty member at the Harvard Stem Cell Institute, and an affiliate faculty member at the Broad Institute and at the Harvard-MIT Division of Health Sciences and Technology.

Weekly Roundup: April 1-5, 2024

OMB’s new guidance, RFI boost grant modernization efforts. The long-awaited and much-anticipated update to the basic management standards for the federal grants community is out. The Office of Management and Budget’s 2024 Revisions of the Uniform Grants Guidance aim to streamline, simplify and expand the overall reach of the $1.2 trillion in grants and cooperative assistance agencies pay out each year.  

Perspectives on the Ethical Use of Artificial Intelligence in Government

Blog Author: Cole von Glahn, Manager, Technology and Innovation, Partnership for Public Service. This blog was first published on the Partnership for Public Service website.

Driving Digital Transformation: A Conversation with Jason Bonci, Chief Technology Officer, U.S. Department of the Air Force

What is the technology strategy for the U.S. Department of the Air Force? How is the U.S. Air Force leveraging emerging technology to transform how it does IT? What are the U.S. Department of the Air Force’s Zero Trust and ICAM Strategies? Michael J. Keegan explores these questions and more with Jason Bonci, Chief Technology Officer (CTO) within the U.S. Department of the Air Force.
Broadcast Date: 
Monday, April 1, 2024 - 11:00