Michael Windle, Marketing Section Chief - National Flood Insurance Program

Michael Windle leads marketing efforts for FEMA’s National Flood Insurance Program. He previously served as CX Team Lead in FEMA’s Individual Assistance Division, and also worked at OMB leading the Recovering from a Disaster Life Experience effort created by Executive Order 14058. In 2020, Michael founded FEMA’s Grassroots Customer Experience Community.

How Can Budget Actions Improve the Management of Government Programs that Serve the Public?

Many laws and policies intended to improve government performance have been enacted and implemented over the years.  Those actions primarily impact overall measurement of results, like the Government Performance and Results Act; or management processes, like information technology, or financial management.  Today, dozens of such laws and policies drive agency management actions.

A “One Agency” Approach to Enhanced Mission Enabling Services

For over two decades, the federal government has sought to advance shared services policy and business practices within agencies and across the executive branch. Yet limited progress has been made on both fronts because this policy-centric approach skips past the foundations of design, structure, and funding. Agencies should take a step back for a more holistic approach to consider mission enablement functions and their funding. By doing so, agencies can manage these functions through a more rational, transparent, accountable, and consolidated approach, linked to mission outcomes.

Jason Briefel, Partner & Director of Government & Public Affairs

Jason Briefel (he/him/his) is a partner* (non-attorney) at Shaw Bransford & Roth, where he has worked in the firm’s government affairs practice since 2012. Mr. Briefel has served as Director of the government affairs practice since 2015. As SBR’s Director of Government and Public Affairs, Mr. Briefel provides legislative and organizational representation to clients of the firm’s government affairs practice, including serving as Director of Policy & Outreach of the Senior Executives Association. Mr. Briefel holds a B.A. from the University of Richmond and an M.N.R.

Opportunities for Management when Budgeting

On behalf of the Shared Services Leadership Coalition (SSLC) and the IBM Center for The Business of Government, we are pleased to present this new report, Opportunities for Management when Budgeting, by Steve Redburn of George Washington University.

Jeff Jackson, Deputy Assistant Administrator, Federal Insurance - FEMA

Jeff Jackson has served as the Deputy Assistant Administrator for the Federal Insurance Directorate within Resilience since 2020. In this role, Jeff leads flood insurance operations for the National Flood Insurance Program (NFIP) at FEMA. The NFIP currently has approximately 4.7 million policyholders across the nation. The program collects over $3.5 billion in revenue annually.

Marc Holzer and Prajapati Trivedi

Dr. Marc Holzer was designated dean emeritus upon retiring from Rutgers University effective November 2017. Dr. Holzer is the founding dean of the School of Public Affairs and Administration (SPAA) at Rutgers University–Newark, where he served as such from 2006 to 2016. He joined the Rutgers University-Newark faculty in 1989 and was appointed Board of Governors Distinguished Professor of Public Affairs and Administration in 2006.



Sixteen Habits of Highly Effective Governments (Part One)

All experts agree that the competitive and comparative advantage of a nation is directly proportional to the effectiveness of its government. An effective government is understood as a government that “delivers” what it “promises” in foundational documents, legislation, regulations and political forums.  Gone are the days when the competitive and comparative advantage of nations was primarily determined by resource endowments of nation states.

Weekly Roundup: January 29-February 2, 2024

New cloud category sinks FITARA scores, but that’s not necessarily a bad thing. Federal agency scores plummeted on the 17th Federal IT Acquisition Reform Act (FITARA) scorecard. The reason for the drop in grades: Continued struggles to implement best practices for moving workloads and services to the cloud. But oversight leaders say the decrease in grades is not only expected, but not indicative of the progress agencies have made over the last decade.