Caroline Bruckner

Submitted by on Thu, 01/25/2024 - 13:57

Caroline Bruckner is a tax professor on the faculty of the Kogod School of Business (KSB) and is the Managing Director of the Kogod Tax Policy Center at American University (AU). Since joining KSB in 2015, she has released groundbreaking research on the gig economy and small business tax literacy as well as women business owners and the U.S. tax code.

AI and the Modern Tax Agency

Submitted by on Thu, 01/25/2024 - 12:00

On behalf of the IBM Center for The Business of Government, in collabo­ration with the American University Kogod School of Business Tax Policy Center, we are pleased to present this new report, AI and the Modern Tax Agency: Adopting and Deploying AI to Improve Tax Administration, by Caroline Bruckner and Collin Coil of the Kogod Tax Policy Center.

Event Highlights: Building On Regulatory Foundations and Bridging to the Future

Submitted by on Wed, 01/24/2024 - 18:22

Two more recent, but no less important, foundations are Executive Order 12866 of 1993 and Circular A-4 of 2003. In November, the IBM Center for the Business of Government and the George Washington University Regulatory Studies Center gathered regulatory experts to reflect on these foundations and explore emerging opportunities and challenges for good regulatory practice.

Using Linked Administrative Data to Advance Evidence-Based Policymaking

Submitted by on Tue, 01/23/2024 - 17:15

Government agencies are rich with administrative data related to who they serve and how they serve them, but the infrastructure is typically purpose-built for the specific needs of the agency. Despite these robust data sources, they are rarely central to decision-making processes because of data limitations and staff training or capacity.

Kevin Dehmer, Executive Director & Senior Researcher

Submitted by on Tue, 01/23/2024 - 14:47
Kevin Dehmer is Executive Director and Senior Researcher at the Heldrich Center. He is responsible for executive management and day-to-day oversight of research, administration, communications, program development, technical assistance, policy implementation, client services, and project operations.

Stephanie Walsh, Ph.D, Assistant Director of Research & Director of NJSDS

Submitted by on Tue, 01/23/2024 - 14:34
Stephanie Walsh is the Assistant Director of Research at the Heldrich Center. She earned her doctorate in planning and public policy at Rutgers University. She also holds a Master's degree in public policy. Stephanie also serves as the Director of the New Jersey Statewide Data System, overseeing the governance, research agenda, and publications that use the linked longitudinal data. Her research interests focus on how data can inform public programs and policies to better support service delivery and improve individual outcomes.

Transforming the Taxpayer Experience: A Conversation with Karen Howard, Executive Director, Office of Online Services, Internal Revenue Service (IRS)

Submitted by on Mon, 01/22/2024 - 15:09
What is the mission of the Office of Online Services at the Internal Revenue Service (IRS)? What is the IRS doing to advance its digital services and enhance customer experience? How is the IRS leveraging AI and other emerging technologies to meet mission? Join host Michael Keegan as he explores these questions and more with Karen Howard, Executive Director, Office of Online Services at the IRS.
Broadcast Date: 
Monday, January 22, 2024 - 15:06
Author: 
Karen Howard
Audio: 
Audio icon karen_howard_podcast_abc.mp3

Karen Howard, Executive Director, Office of Online Services - IRS

Submitted by on Mon, 01/22/2024 - 15:05
Ms. Howard joined the IRS in August of 2020 with over 35 years of private sector retail, manufacturing and financial services consumer direct operations and marketing leadership experience. In her public service role with the IRS, she and her team are charged with translating the taxpayer community’s voice and behavior, and internal stakeholder requirements, into an empowered user experience that enables easy access to tax-related information and simplified ways to fulfill tax obligations with digital tools and services.

Highlights from the Center’s 25th Anniversary and Book Release Event

Submitted by on Mon, 01/22/2024 - 14:54

We previously posted a short summary of this event, and now welcome all to watch this link to a video of the event; in addition, highlights of our book, including individual chapters, are on our website.

Weekly Roundup: January 15-19, 2024

Submitted by on Fri, 01/19/2024 - 20:00

CISA mandates agencies close 2 cyber vulnerabilities immediately. Agencies have until the end of Monday to close two major cybersecurity vulnerabilities.

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