Weekly Roundup: January 22-26, 2024

TMF funds 3 more agency projects to improve IT, customer service. The TMF is investing more than $70 million in a new wave of IT projects to modernize legacy IT and enable a higher level of customer service. Federal Chief Information Officer Clare Martorana said in a statement that the TMF investments will “strengthen cybersecurity, reduce burden for the federal workforce so they can focus on mission, and improve trust with the millions counting on the

How Can AI Drive Better Taxpayer Experience and Improved Tax Agency Operations?

Blog Co-Author: Paul Dommel, Partner, Federal Tax and Finance, IBM Consulting

Interest in artificial intelligence (AI) has surged across government. National and international legislation has been proposed, and U.S. Federal agencies are now implementing requirements set forth in the new Executive Order on AI. Such policy and progress affect government work across civilian and defense sectors—including work done by tax agencies with the public and business communities.

Toward More Useful Federal Oversight

Well-executed oversight is an invaluable aspect of government operations. It complements program and cross-program implementation by increasing the likelihood that government spending and actions realize their intended benefit.

Collin Coil

Collin Coil is a leading-edge researcher at the American University Center for Data Science, harnessing the power of machine learning to tackle challenges across diverse fields. His expertise spans reinforcement learning, deep learning, and large language models, leading to groundbreaking applications in cheminformatics, finance, political science, and beyond. Driven by real-world impact, Collin collaborates with diverse stakeholders to develop innovative AI solutions, drawing on his theoretical background to lead discussions on AI governance,

Caroline Bruckner

Caroline Bruckner is a tax professor on the faculty of the Kogod School of Business (KSB) and is the Managing Director of the Kogod Tax Policy Center at American University (AU). Since joining KSB in 2015, she has released groundbreaking research on the gig economy and small business tax literacy as well as women business owners and the U.S. tax code.

AI and the Modern Tax Agency

On behalf of the IBM Center for The Business of Government, in collabo­ration with the American University Kogod School of Business Tax Policy Center, we are pleased to present this new report, AI and the Modern Tax Agency: Adopting and Deploying AI to Improve Tax Administration, by Caroline Bruckner and Collin Coil of the Kogod Tax Policy Center.

Event Highlights: Building On Regulatory Foundations and Bridging to the Future

Two more recent, but no less important, foundations are Executive Order 12866 of 1993 and Circular A-4 of 2003. In November, the IBM Center for the Business of Government and the George Washington University Regulatory Studies Center gathered regulatory experts to reflect on these foundations and explore emerging opportunities and challenges for good regulatory practice.

Using Linked Administrative Data to Advance Evidence-Based Policymaking

Government agencies are rich with administrative data related to who they serve and how they serve them, but the infrastructure is typically purpose-built for the specific needs of the agency. Despite these robust data sources, they are rarely central to decision-making processes because of data limitations and staff training or capacity.

Kevin Dehmer, Executive Director & Senior Researcher

Kevin Dehmer is Executive Director and Senior Researcher at the Heldrich Center. He is responsible for executive management and day-to-day oversight of research, administration, communications, program development, technical assistance, policy implementation, client services, and project operations.

Stephanie Walsh, Ph.D, Assistant Director of Research & Director of NJSDS

Stephanie Walsh is the Assistant Director of Research at the Heldrich Center. She earned her doctorate in planning and public policy at Rutgers University. She also holds a Master's degree in public policy. Stephanie also serves as the Director of the New Jersey Statewide Data System, overseeing the governance, research agenda, and publications that use the linked longitudinal data. Her research interests focus on how data can inform public programs and policies to better support service delivery and improve individual outcomes.