Design Principles for Responsible Use of AI to Enhance Customer Experience Using Public Procurement

Co-Authors: Kayla Schwoerer, Andrea Patrucco, and Ilia Murtazashvili

This is an excerpt of Chapter 8 from our new book Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance. 

Ilia Murtazashvili, Associate Professor, Graduate School of Public and International Affairs

Ilia Murtazashvili is Associate Professor in the Graduate School of Public and International Affairs at the University of Pittsburgh. His research and teaching interests include political economy, property rights, self-governance, and natural resource governance. His current research focuses on the political foundations of effective private property rights, the consequences of the shale boom, the link between social institutions and forest governance, and the politics and economic significance of blockchain technology.

Andrea Patrucco, Assistant Professor, Department of Marketing & Logistics

Andrea Patrucco is an Assistant Professor of Supply Chain Management in the Department of Marketing and Logistics at the Florida International University College of Business.

Kayla Schwoerer, Assistant Professor Department of Public Administration & Policy

Kayla Schwoerer is an Assistant Professor in the Department of Public Administration and Policy at the University at Albany, SUNY. She earned her PhD at Rutgers University-Newark’s School of Public Affairs and Administration (SPAA), her Master of Public Administration at Arizona State University, and her BA in Sociology from Texas Tech University.

Ana Maria Dimand, Assistant Professor of Public Policy and Administration

Ana earned her Ph.D. and a Graduate Certificate in Public Finance, Procurement, and Contract Management, at Florida International University, Miami. She holds a Bachelor of Laws (L.L.B) from the Romanian-American University, Bucharest, Romania. Ana has extensive practitioner experience on government contracting.

Tax Modernization

The work and daily business of tax agencies is in the process of being transformed. Intelligent automation, artificial intelligence and hybrid-cloud underpin these changes. We have launched a series of blogs on the ‘Future of Tax’ to explore a variety of topics such as digital maturity models and the systematic development of digital capabilities.




Finding Value in the Unexpected: A Conversation with Margaret Heffernan

Why are most humans uncomfortable with uncertainty and prediction addition? Does technological progress make predicting the future easier? If we can’t predict the future, how can we prepare for it? Why are the human gifts of curiosity and creativity more powerful tools to preparing for the future than submitting to false forecasts that disguise uncertainty as perfect and knowable data? Join host Michael Keegan as he explores these questions and more with author Margaret Heffernan.



Broadcast Date: 
Monday, January 15, 2024 - 10:52

AI Literacy: A Prerequisite for the Future of AI and Automation in Government

We turn from resiliency to the topic of innovation. The next nine chapters will address larger themes of innovation and performance to assist government leaders in efforts to enhance agency readiness.

Ignacio F. Cruz, Assistant Professor, School of Communication, Northwestern University

Ignacio Fernandez Cruz is an Assistant Professor of Communication in the School of Communication at Northwestern University. Dr. Cruz's expertise sits at the intersection of new ways of organizing, sociotechnical practices that intertwine AI technologies with employees, and the dynamic shifts in knowledge and expertise within today's workforce.

Government Performance Resolutions Announced for the New Year

Refreshed Agency Priority Goals. By law, large federal agencies designate a small subset of their ongoing initiatives as “priority goals” with a commitment to make specific levels of progress over a two-year period. Some agencies commit to joint goals. For example, the Departments of Agriculture and Commerce have jointly committed to a goal of ensuring all Americans have access to the internet by funding projects that connect 6,250,000 households to reliable, high-speed, affordable internet service.