IBM Center for The Business of Government

Congress granted the executive branch the authority to establish and implement cross-agency initiatives, via the Government Performance and Results Act (GPRA) Modernization Act of 2010. That law, among other things, requires the Office of Management and Budget to designate “Cross-Agency Priority Goals” for a small handful of mission-support and mission-related areas, covering a four-year period, along with the designation of a goal leader and the requirement for quarterly progress reports.

Given this significant milestone, the Center reinforces our ultimate mission: to assist public sector executives and managers in addressing real world problems with practical ideas and original thinking to improve government management and leadership. For almost two decades, the Center has supported leading researchers to identify trends, new ideas and best practices—crafting approaches that support government leaders in addressing mission delivery and management challenges with strategies and actions that promote efficiency and effectiveness.

The British government successfully pioneered the use of a national, semi-independent “surge team” to tackle large-scale technology-driven challenges facing it. The U.S. federal government adapted this approach to improve the success of its own operations in 2014, titling its top-level team as the “U.S. Digital Service.”  It then created a small internal software development and service organization, dubbed “18F,” to support both USDS and individual agencies.  And individual agencies are creating their own internal digital service teams, as well.