Transforming State Government Services Through Process Improvement: A Case Study of Louisiana

Submitted by on Mon, 03/01/2010 - 19:00

In the wake of the Katrina disaster, one Louisiana state agency leader used the “clean slate” provided as an opportunity to re-design the eligibility determination process for health care benefits provided to citizens in need. This report is a first-hand story of commonsense management, using basic process management techniques to re-design a vital element of service delivery. Author Vicki Grant describes step-by-step processes used by a front-line agency leader to make a huge difference for thousands of beneficiaries of Louisiana's public healthcare system.

Framing a Public Management Research Agenda

Submitted by on Sun, 02/21/2010 - 19:00

The IBM Center for The Business of Government hosted a forum in November 2009 to examine the Obama Administration's themes for a high-performing government and to frame a public management research agenda.

Participants included nearly 50 of the nation's top public management researchers, scholars, and distinguished practitioners. The forum was an effort to help bridge the gap between research and practice, and to collectively develop a research agenda that would help government executives move things forward.

Moving to the Cloud: An Introduction to Cloud Computing in Government

Submitted by on Wed, 11/11/2009 - 19:00

Dr. Wyld examines the entry of the cloud computing phenomena into the government. He avoids the technical language and focuses on the business and societal impacts of cloud computing. He examines how this concept has changed the expectations of both the public and of government executives and managers.

Strategic Risk Management in Government: A Look at Homeland Security

Submitted by on Wed, 07/29/2009 - 20:00

This report includes two papers describing how the federal government can increase its capability to undertake strategic risk management in safeguarding the nation. In recent years, the government has devoted increased attention to the use of strategic risk management. The challenge now facing government is to begin to link strategic risk management to resource allocation.

Designing and Managing Cross-Sector Collaboration: A Case Study in Reducing Traffic Congestion

Submitted by on Sun, 07/19/2009 - 20:00

In August 2007, five urban regions were selected by the USDOTSDOT to participate in a path-breaking federal transportation initiative. Known as the Urban Partnership program, the initiative funded a total of $1.1 billion in grants for integrated transit, highway pricing, technology, and telecommuting strategies aimed at reducing traffic congestion in major urban areas. The Minneapolis - St. Paul region was selected to receive one of the five grants.

Governance Challenges and the Financial Crisis: Seven Key Questions

Submitted by on Sun, 07/05/2009 - 20:00

Under the leadership of National Academy Fellow Don Kettl and National Academy President Jennifer Dorn, the National Academy of Public Administration convened a roundtable of government leaders, business leaders, researchers and other experts to discuss governance issues related to the government's response to the financial crisis. Seven strategic questions related to governance emerged from the discussion held earlier this year, which was moderated by Don Kettl.

Managing a $700 Billion Bailout: Lessons from the Home Owners' Loan Corporation and the Resolution Trust Corporation

Submitted by on Mon, 06/22/2009 - 20:00

Professors Cassell and Hoffmann observe that the public debate to date over the Troubled Asset Relief Program (TARP) has focused primarily on the policy issues involved, with significantly less attention paid to operational issues. Their report focuses on the challenges the federal government now faces in implementing a series of financial relief programs. To gain insight into how the federal government might act upon these operational challenges, they took an historical look at how the federal government responded to previous financial crises.

The Role and Use of Wireless Technology in the Management and Monitoring of Chronic Diseases

Submitted by on Mon, 06/08/2009 - 20:00

Carefully monitoring and managing chronic conditions, such as diabetes, is a critical component in reducing emergency care and hospital stays.

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