IBM Center for The Business of Government

Today, we are more likely to talk about PTSD (post-traumatic stress disorder) and related mental health issues such as alcohol and substance use as they are recognized medical conditions with effective treatments available. Since September 11, 2001, more than 2.69 million troops have returned from deployments to Iraq or Afghanistan.

One way the government can become more efficient and effectively managed is through what we’re calling A Dynamic Shared Service Delivery Model, to show constant change and improvement. Before we dive into the specifics of the shared service model, let’s explore a representative example of the “21^st Century” technology service model.

Shared Service Market Size

Michael J. Keegan

Agencies looking beyond Data Act deadline. The Digital Accountability and Transparency Act's first submission deadline is still five days away, but agencies are already counting the benefits they've seen and looking to future uses. "The efficiencies we're going to see are going to be monumental," said Michael Peckham, the director of the Data Act Program Management Office at the Department of Health and Human Services.