Three Ways to Improve @WhiteHouse (or Any Large Communications-intensive Organization)

Submitted by on Tue, 12/26/2017 - 17:06

The White House Twitter feed recently created a survey and asked followers to submit their opinions on how they liked @WhiteHouse and how the @WhiteHouse team could improve their feed.  Here is a quick list of three suggestions that would improve @WhiteHouse - or any other communications-intensive organization.

1. Use hashtags

A Results-Oriented Commerce Department?

Submitted by on Tue, 12/26/2017 - 17:05

Secretary Locke spoke to a packed audience at the offices of the Partnership for Public Service, where he was introduced by Jeff Zients, the government’s chief performance officer, who said Locke was a good partner in focusing on program execution and strong management, which has borne fruit at the Department of Commerce.

His Leadership Approach

Weekly Round-up: June 10, 2011

Submitted by on Tue, 12/26/2017 - 17:03

Gadi Ben-Yehuda

Weekly Roundup, April 11 - 15, 2016

Submitted by on Tue, 12/26/2017 - 17:03

Chief Data Officers.  Route 50 reports that the Ash Center at Harvard University’s Kennedy School of Government announced the formation of the Civic Analytics Network.  This network will be comprise of city-level Chief Data Officers and will “collaborate on shared projects that advance the use of data vi

Seven Management Imperatives: Introduction

Submitted by on Tue, 12/26/2017 - 17:01

The IBM Center is committed to helping government executives and managers address real world management challenges with practical ideas and original thinking.

Over the last 13 years, we published more than 300 research reports and interviewed some 300 senior government executives.  It is from this rich library that we’ve identified several broad societal trends that we believe are changing what it takes to be a successful leader at all levels of government.

Obama Launches New Campaign to Cut Waste

Submitted by on Tue, 12/26/2017 - 16:59

On Monday, June 13, in a 4-minuteYouTube message to the American people, the President sat next to a stack of Federal Registers to highlight the steps he taking to take to get rid of “pointless waste, stupid spending.”  

The Anti-Social Business

Submitted by on Tue, 12/26/2017 - 16:58

NOTE: Today I've invited a colleague, John Bordeaux, to be a guest blogger.  Hope you enjoy his insights as much as I do!

Customer Service Guidance from OMB

Submitted by on Tue, 12/26/2017 - 16:56

Six weeks ago, President Obama signed an executive order, “Streamlining Service Delivery and Improving Customer Service,” directing agencies to develop customer service plans by the end of October.  The Office of Management and Budget finally released its guidance to agencies on how to prepare those plans.

Government Transformation to Improve Program Outcomes

Submitted by on Tue, 12/26/2017 - 16:55

Recently, President Obama spoke at the South by Southwest Conference (SXSW).  “We are at a moment in history where technology, globalization, and our economy is changing so fast,” he said. “Those changes offer us enormous opportunities but also are very disruptive and unsettling. They empower individuals to do things that they could have never dreamed of before, but they also empower folks who are very dangerous to spread dangerous messages.” Then he gave his pitch.  “So the reason I’m here really is to recruit all of you.”  Why is disruptive innovation on the president’s agenda?

“Fit for Purpose?” Challenges for Irish Public Administration and Priorities for Public Service Reform.”

Submitted by on Tue, 12/26/2017 - 16:54

Not too long ago Ireland was the miracle of the “Celtic Tiger” and briefly the second-richest country in the European Union.  Then came the economic crisis - leaving Ireland’s people in a wrenching recession and the Irish government carrying an intolerably large debt burden.

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