The "De-Siloization" of Knowledge in Government

Submitted by on Wed, 12/27/2017 - 11:06

The long hallways of the State Department’s headquarters building in Foggy Bottom are called “corridors.”  Over the decades, that is where people from different offices and bureaus ran into each other, informally got business done, and shared tips for being successful at different foreign posts.  And that’s where reputations were made, and unmade. 

Weekly Roundup March 25, 2016

Submitted by on Wed, 12/27/2017 - 10:15

Do health IT and privacy rules need a refresh? Training and definitions may prove the modest start of national health IT improvement, though lawmakers signaled skepticism even as they acknowledged problems in the current regime. "We haven't realized the full potential of health IT for every person in this country," acknowledged National Coordinator for Health Information Technology Dr.

Does Performance Matter?

Submitted by on Wed, 12/27/2017 - 10:05

However, several articles in a recent issue of Public Administration Review have caught my attention and challenge some of my assumptions. 

Performance measurement is about measuring the performance of government and its programs – but what about measuring the effectiveness of performance measures themselves?  Ironically, it turns out that it is harder than you might think.

New Organizational Structure Required for an Effective IT Governance Program With Strong Security

Submitted by on Wed, 12/27/2017 - 10:00

This consists of a definition of IT Governance communicated throughout the agency, and the establishment of a new organizational structure to ensure the IT Governance Program is effective and continuously improved. Continuing with the Veterans Affairs Department (VA) example discussed in the previous blog, below is the definition VA developed and a generic discussion of the organizational structure that VA adopted.

Weekly Roundup: March 28 - April 1, 2016

Submitted by on Wed, 12/27/2017 - 09:16

John Kamensky

Clock Ticks. Government Executive reports:  “As the Obama administration winds down and a presidential transition looms, agency leaders insist they're committed to fulfilling the president's goals rather than trimming their sails as time grows shorter.”

Funding What Works Requires Building Performance Systems

Submitted by on Wed, 12/27/2017 - 09:10

The Urban Institute has launched a new web resource to explain Pay for Success, which it says is various forms of performance-based contracting used to support the delivery of targeted, high-impact preventative social services where an intervention at an early stage can reduce the need for higher-cost services in the future. Pay for Success funding systems can take many different forms and already operate in different policy arenas.

Four "Don'ts" to Improve Customer Service

Submitted by on Tue, 12/26/2017 - 17:11

In the current issue of Harvard Business Review, two researchers who have worked with global commercial clients over the past 25 years offer some counter-intuitive advice for improving customer service.  Jochen Wirtz and Ron Kaufman say it is important to focus on deep cultural change in the workforce, not just tactical process changes.  Given this perspective, they recommend:

Benefits of Effective IT Governance with Strong Security

Submitted by on Tue, 12/26/2017 - 17:08

This post is the fourth in a series on how strong IT Governance can help drive effective security across Federal enterprises.  See the first installment.

Weekly Round-up: June 03, 2011

Submitted by on Tue, 12/26/2017 - 17:08

Gadi Ben-Yehuda

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