IBM Center for The Business of Government

Quadrennial Reviews at Homeland Security. The Government Accountability Office reports that the Department of Homeland Security recently undertook its second-ever quadrennial review of its potential threats, opportunities, and potential consequences. However it concludes that improved Risk Analysis and Stakeholder Consultations could enhance future reviews. Benchmarking Best Practices.

A few weeks ago, I wrote about the shift from a 'push' to a 'pull' information economy.  The same forces are also changing the nature of knowledge management (KM) - replacing a model in which KM was an activity that was centralized in terms of time, personnel, and location, to a highly distributed activity.

Last week, President Obama signed the extension of the Patriot Act into law.  The President did so while in Europe, based on an instruction that in order to prevent the legislation from expiring, an autopen should be used to place the President's signature on the bill.

By putting the user at the center, organizations can focus resources and initiatives on providing the best and most needed services. This “citizen-centric” approach takes citizens from passive recipients to active contributors through methods like design thinking, co-creation, and even analytics. This approach can benefit not only the system as a whole but also allows citizens to take ownership of their experience.