Engaging Citizens in Measuring and Reporting Community Conditions: A Manager's Guide

Dr. Ho presents two case studies - one from Des Moines, Iowa; the other from Boston, Massachusetts - where government agencies and citizen groups reported their own or their government's performance, respectively. While each of these cases reflects different strategic approaches, they both attempt to bring together what government does and what citizens see as being important in their community. In his report, Dr.

A Manager's Guide to Resolving Conflicts in Collaborative Networks

The O'Leary and Bingham report expands on previous Center reports by adding an important practical tool for managers in networks: how to manage and negotiate the conflicts that may occur among a network's members. The approach they describe-interest-based negotiation-has worked in other settings, such as bargaining with unions. Such negotiation techniques are becoming crucial in sustaining the effectiveness of networks, where successful performance is defined by how well people collaborate and not by hierarchical commands.

Strengthening Homeland Security: Reforming Planning and Resource Allocation

This report presents findings about the organizational structure, processes, and tools that surround planning and resource allocation for homeland security in the executive branch and Congress. The author explores problems with today's arrangements and offers recommendations for consideration by the next president and the next Congress. Improving planning and resource allocation can help leaders establish control over priorities by strengthening the links between strategies and budgets.

LIVING WELL:Transforming America's Health Care

This paper outlines the challenges facing the U.S. health care system, how prevention can help address these challenges, examples of wellness and prevention programs, suggestions for program components and design, and proposed standards for the federal government to adopt to promote quality and effective programs. The Living Well plan brings together the best preventive care knowledge from the public and private sectors and offers the first real opportunity to transform the health of Americans, improve the quality of health care, and slow the growth of health care costs.

The Acquisition Workforce: What Agency Chief Operating Officers Need to Do

Learn how agencies can put in place or enhance core processes to make the acquistion functions operate as effectively as possible.

Post Award Contract Management: Who's Minding the Store?

This insight brief provides the necessary steps agency management must take to recognize the critical role that contract management plays in accomplishing agency missions.Contracting


Ten Challenges Facing Public Managers

The IBM Center is looked to as a source for starting dialogues on a broad range of public management topics. For the past ten years, we have studied the critical changes that are underway at all levels of government in the United States and around the world. Along the way, the Center has helped frame a number of significant management policy issues facing government.

Strategic Use of Analytics in Government

Governments use analytics (often described as "business intelligence") to enable and drive their strategies and performance in an ever more volatile and turbulent environment. Analytics and fact-based decision making can make a powerful contribution to the achievement of government missions, just as they are now making to the accomplishment of corporate business objectives.

Transforming Government Through Collaborative Innovation

Government, like the private sector, is now beginning to tap into and deploy the resources of organizations and individuals in other sectors to develop and create innovations, such as new ways to deliver public services.

Interagency Acquisitions: What is the Problem?

This brief discusses the beginnings of interagency acquisitions and how this tool leverages an agency's expertise and cuts costs. It also discusses a decline in the usage of this tool and a series of recommendations on how interagency acquisitions can be better utilized. contracting