IBM Center for The Business of Government

What does it mean to be a consumer and why should anyone bother?

These are the first two questions that we, as Gov 2.0 advocates, should ask ourselves when exhorting our compatriots to take a more active role in their own governance.  The first question is easily answered: to be a consumer is the least time-consuming way to become involved in government.  It means that you read the information that government bodies publish with the goal of understanding three things:

In 2005, William Eggers released a book titled "Government 2.0."  Its cover shows two parallel cables  sending information between them wirelessly.  Yes, parallel cables, and only 5 short years ago.

In February, Rasmussen Reports released a poll that found that only 21% of Americans feel that their government has their consent.  This is despite the fact that we have more communications channels with our government than any time in American History.  So how do we fix this?

Volumes have been written on how to develop performance measures and targets.  However, comparatively little has been written on how to use measures to monitor or manage.  In the U.S., there have been efforts via the Clinton-era Presidential Performance Agreements