The evolution of social media in government has been spurred by four questions, leading to these stages: adoption, imitation, customization, evaluation.
Social media in government has experienced an evolution in the past three years, since the administration's Open Government Directive forced it into the mainstream of every agency's operations.
The National Academy of Public Administration gathers once a year to discuss some of the biggest management challenges facing our country. The speakers are always terrific and insightful. And I always learn something I never knew.
