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Improving the Delivery of Services and Care for Veterans

Submitted by on Mon, 11/12/2018 - 09:13

This report focuses on a fairly defined target population – veterans of military service and their families. Yet, as the report’s authors note, the diffuse approach in delivering benefits and services to these individuals is incredibly complicated.

Off to a Running State Capital Start: A Transition Guide for New Governors and Their Teams

Submitted by on Wed, 11/07/2018 - 11:54

This report provides three sets of lessons from Katherine Barrett and Richard Greene, a pair of veteran observers of state and local government management, to help gubernatorial teams move quickly and set the stage for a successful term in office:

Applying Design Thinking To Public Service Delivery

Submitted by on Wed, 10/24/2018 - 09:00

Serving the citizenry has always has been a foundation of our government and today, rapidly advancing technological innovations are fundamentally changing citizen expectations. The last best experience that anyone has becomes the minimum expectation for the next experience. With these changing dynamics as a backdrop, organizations must begin to re-imagine how they innovate, operate, and engage with clients, employees, and stakeholders.

The Impact of Blockchain for Government: Insights on Identity, Payments, and Supply Chain

Submitted by on Mon, 09/24/2018 - 12:00

On behalf of the IBM Center for The Business of Government, we are pleased to present this special report, The Impact of Blockchain for Government: Insights on Identity, Payments, and Supply Chain, by Thomas Hardjono with MIT Connection Science, in consultation with the Congressional Blockchain Caucus.

Data-Driven Government: The Role of Chief Data Officers

Submitted by on Tue, 09/18/2018 - 08:47

The push for data-driven government is currently of intense interest at the federal level as it develops an integrated federal data strategy as part of its goal to “leverage data as a strategic asset.” There is also pending legislation to require agencies to designate chief data officers (CDOs).

Integrating and Analyzing Data Across Governments - the Key to 21st Century Security

Submitted by on Wed, 08/29/2018 - 07:28

The authors address how stakeholders in the U.S. and Europe can increase the understanding of effective ways to leverage channels involving technology, human capital, organizations, and private sector coordination that meet strategic, mission, and operational needs. The report highlights opportunities for governments to leverage data integration and analytics to support better decision making around cyber and homeland security.

A Framework for Improving Federal Program Management

Submitted by on Tue, 08/07/2018 - 10:22

In this report, Dr. Weiss offers a framework for how the Office of Management and Budget (OMB), the Office of Personnel Management, and agencies should develop standards and competencies for improved program management.  Dr. Weiss’ report is designed to help agencies understand the full range of skills and experiences needed across the range of program management needs in government. She supplements the framework with concrete case examples of program managers who demonstrate the skills and experiences needed to lead different types of programs.

Managing Cybersecurity Risk in Government

Submitted by on Wed, 07/18/2018 - 08:45

As a result, cyber is increasingly being viewed as a key component in enterprise risk management (ERM) frameworks. At the same time, agency managers encounter the challenge of implementing cyber risk management by selecting from a complex array of security controls that reflect a variety of technical, operational, and managerial perspectives.

Laboratories of Innovation: Building and Using Evidence in Charter Schools

Submitted by on Wed, 05/09/2018 - 09:51

As originally envisioned, charter schools were intended to be laboratories of innovation. Offering broad flexibility in exchange for performance-based accountability, charter schools are well-positioned to test, validate, and adopt new practices in a public school environment.

A Roadmap for IT Modernization in Government

Submitted by on Thu, 03/15/2018 - 15:30

Professor Dawson’s recommended roadmap is based on research into past experiences in IT modernization at the Federal and State level, as well as in industry. He draws lessons from his research and extensive case interviews with Federal and State Chief Information Officers (CIOs). Using these lessons, the author frames impediments to modernization and risks for agencies that do not modernize, including continued cybersecurity weaknesses.

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