Shared Services and How a Strong Governance Process Works for Providers and Customers

I had the privilege of attending and speaking at a recent shared services breakfast seminar hosted by the National Academy of Public Administration, the Senior Executives Association, and the Shared Services Leadership Coalition.  At a high level, the session covered a shared services governance structure focusing on the voice of the customer, case studies of successful shared services governance structures, the development of service standards for shared services, an

Technology Ethics and the Role of Government

While artificial intelligence can vastly expand our access to knowledge, it has also been known to proliferate bias. The internet of things brings convenience to our every day lives, but raises issues around privacy. Virtual reality can educate us through emersion but can also be addictive. In the face of this reality, it may be tempting to simply avoid new technology to circumvent ethical issues.

Frank Konieczny, Chief Technology Officer, U.S. Air Force

Broadcast Date: 
Monday, June 11, 2018 - 10:05

Frank Konieczny

Frank Konieczny, a Senior Level executive, is the Chief Technology Officer, Office of Information Dominance and Chief Information Officer, Office of the Secretary of the Air Force, the Pentagon, Washington, D.C. He  has primary responsibility to advance the technology landscape of the Air Force.  His current focus areas include the developing the technical target baseline, mobile enterprise solutions, data management, IdAM access/claims management, cyber and technology innovation pathfinders and advancing the Joint Information Environment.

Weekly Round Up - June 7, 2018

Michael J. Keegan

OMB announces first Technology Modernization Fund awards. The Departments of Agriculture, Energy and Housing and Urban Development to receive a combined $45 million from the governmentwide revolving fund.

New Research Report Recipients

We are pleased to announce our latest round of stipends for new reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers. We expect the following reports to be published in early 2019. 

Data Rich, But Information Poor

“We are data rich and information poor,” says former Office of Management and Budget (OMB) official Shelley Metzenbaum. If that is the case, the challenge for public leaders is to figure out how to lead their organizations into the future with data.

Performance Management versus Perception Management in Government

Often leaders assume that if they create a good performance management system it will be recognized and appreciated by voters for what it is worth and their popularity will go up. Alas, the causal relationship between the creation of a performance management system in the government and perceptions about the performance of the government is not as straightforward as it may seem.

Measuring the Gap between Perception and Reality

Weekly Roundup: May 28 - June 1, 2018

Michael J. Keegan

Weekly Roundup: May 21 - 25, 2018

John Kamensky

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