Innovation

Governments around the world face similar challenges, including how to raise program performance given constrained budgets, how to manage the development of policies and regulations for maximum benefit, and how to harness innovation to improve operations and serve citizens.  As governments have begun to explore sharing best practices for addressing these and similar challenges, the IBM Center for The Business of Government has increasingly worked with global leaders who are interested in research and actionable recommendations to raise public sector effectiveness.

The IBM Center for The Business of Government is committed to helping identify and distill the lessons learned from the past, identify current and new management initiatives and capacities that will be needed to address key challenges facing the country in the next administration, and offer ideas on implementation.

Report card day: Agencies remain average or below on IT reforms. House lawmakers are set to release the second scorecard grading agencies’ implementation of the Federal IT Acquisition Reform Act (FITARA) and the progress across all four categories is limited.

This nation stands on the verge of a new era in aviation.

The national airspace system is one of the largest and safest in the world. It’s also the busiest: in FY 2010, more than 700 million passengers flew on U.S. air carriers.

(Dan Blair, President of the National Academy of Public Administration, collaborated on this blog)

As promised in an earlier blog post on this topic, the IBM Center now has a report, “Managing Innovation Prizes in Government,” by Luciano Kay, with the School of Public Policy at the Georgia Institute of Technology.

President Obama has made private sector innovation a centerpiece of the Administration’s agenda for growth and job creation.  This is a subject that has broad support across the spectrum:  citizens, businesses and governments all look to commercial activity as an economic engine; new technologies play a key role in this pursuit.  The Nation’s Chief Technology Officer, Aneesh Chopra, has been a very visible leader of this activity, with frequent and recent blogs through the White House and media web sites (

In 2013 the Federal Communications Commission (FCC) embarked on an ambitious effort to modernize its information technology infrastructure, transforming from an agency with 207 different IT systems to one with a cloud-based common data platform that would play a signifi- cant role in creating a more dynamic and agile enterprise.

Michael J. Keegan

VA and VistA: Can they be fixed? The Department of Veterans Affairs is rushing to make changes to its IT infrastructure and systems before the next administration enters the White House. And skeptical lawmakers, oversight bodies and outside experts are cautiously optimistic about the eventual outcomes.

While there is certainly a place for these types of organizations and goals, innovation – and the creativity that goes along with it – can be applied to a myriad of organizational issues that may not garner the same attention. In addition, client feedback and user-centered thinking are valuable sources of innovation, which anyone can tap.

Innovation might not be the first thing that comes to mind when thinking of training or loan repayment or immigration information, but that’s exactly what’s taking place with meaningful improvements for end users.