Reports
This report explores how managers create a culture of innovation through a comprehensive case study of Phoenix, Arizona, which has been consistently recognized as the best run city in America. Through interviews with Phoenix’s mayor and department...
This report analyzes and evaluates corporate strategic planning employed by the United States Air Force. The study covers the legacy left by the inception of corporate strategic planning in the Air Force in 1994 and identifies how the current leaders...
This report examines federal agencies that have contracted out large scale programs and evaluates their effectiveness. Privatization or outsourcing of services formerly provided in-house have become strategies used by an increasing number of local and...
By examining all A-76 competitions conducted by the Department of Defense from 1994 through the first quarter of 2004, this report analyzes the impact of competitive sourcing on federal employees. The authors present three major conclusions. First...
This study documents the creation and implementation of several intergovernmental "communities of practice." It traces the history of these networks and documents their structure, activities and outcomes as well as identifies a number of critical...
This report examines electronic commerce and other World Wide Web technologies currently available in the private and public sector. The study provides insights into how government can enhance its delivery of services online. The report aims to spark...
The project describes how performance measures and monitoring processes influence the collaborative processes used to develop and implement watershed management programs.
This report focuses on providing a better understanding of Business Improvement Districts (BIDs), an especially significant innovation in local service delivery that has dramatically impacted the business of government. BIDs are self-help ventures...
This report highlights the fundamental tensions that federal credit programs face between doing good and doing well. On the one hand, the government provides support through loans and loan guarantees to borrowers who are not considered adequately...
Three case studies illustrate how government organizations are now using technology to enhance citizen participation. The report addresses a fundamental challenge of government in the digital age: How can individuals engage in a two-way dialogue on...