Hierarchy of Administrative Reforms

Even before the policymakers have fully grasped the groundbreaking and innovative ideas of “new public management,” “re-inventing the government,” “agile government,” “data-driven government,” “citizen-centric government,” “connected government,” “e-government” and “smart government,” they find themselves debating the possibilities of “AI in government.” These are, no doubt, all good ideas and initiatives, but the deluge of these ideas on making the government work better, faster and cheaper has left the real-world policymakers and the experts confused and intellectually paralyzed.

Weekly Roundup: April 15-19, 2024

IRS seeks $104B for multi-year modernization fund maintain high level of customer service. The IRS is telling lawmakers that billions of dollars in multi-year modernization funds are helping the agency provide a level of customer service that taxpayers expect — and is asking for more funding to keep up with that demand.

Putting Veterans First: Exploring the VA’s Customer Experience Strategy with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs.

What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA.
Broadcast Date: 
Monday, July 22, 2024 - 10:15

John W. Boerstler, Chief Experience Officer

John W. Boerstler was sworn in on February 16, 2021, as the Chief Veterans Experience Officer at the Department of Veterans Affairs (VA). As Chief Veterans Experience Officer, John leads the Veterans Experience Office (VEO), the Secretary’s customer experience (CX) insight engine supporting and enabling the Department in providing the highest quality experiences in the delivery of care, benefits, and memorial services to service members, Veterans, their families, caregivers, and survivors.

Weekly Roundup: April 8-12, 2024

Managing Strategically: A Thought Process for Federal Managers. Federal managers are expected to advance measurable progress against an increasing number of competing demands, but making sense of these demands can often be overwhelming. This paper by Donnie Matlock and Amy Squires from Mitre attempts to address challenges by outlining a thought process for federal managers to make strategic decisions.

Exploring Life Ignition Tools (LIT)

Just before the start of 2024, the IBM Center released its latest book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance, to mark its 25th anniversary. We recognize that government leaders continue to face the unforgiving realities of disruption and uncertainty. They need, now more than ever, practical, actionable insights on how best to manage and lead through uncertain and disruptive periods.

Building On Regulatory Foundations and Bridging to the Future

The event, "Building on Regulatory Foundations and Bridging to the Future," commemorated the 30th anniversary of Executive Order 12866 and 20th anniversary of Circular A-4. Taking place a couple weeks before ChatGPT’s first birthday, the event welcomed 100+ participants and featured keynote speaker, Cass Sunstein of Harvard Law School.

Artificial Intelligence Development for Government Agencies: Strategies for Ethical and Effective Implementation

Blog Author: Phaedra Boinodiris, Global Leader for Trustworthy AI, IBM

In a follow-up to our first post summarizing the roundtable, IBM's global leader for Trustworthy AI – who helped to keynote the session – shares additional perspectives on this important issue, and especially on the importance of sound AI governance to support improved efforts by government.

Navigating the Global AI Governance Terrain

Dr. Jeff Karp, author of LIT – Life Ignition Tools: Use Nature’s Playbook to Energize Your Brain, Spark Ideas, and Ignite Action

How can government leaders learn, connect, adapt, and draw energy from their experiences? What role does intention play in being a successful leader? How can Life Ignition Tools help leaders be more effective? Join host Michael Keegan on This Special Edition of The Business of Government Hour - Leading Through Uncertain Times with Dr. Jeff Karp, author, LIT - Use Nature’s Playbook to Energize Your Brain, Spark Ideas, and Ignite Action.
Broadcast Date: 
Monday, December 23, 2024 - 11:00
Author: 

Dr. Jeff Karp, Researcher-Author

Dr. Jeff Karp is the Distinguished Chair in Anesthesiology at Brigham and Women’s Hospital and Professor of Anesthesia at Harvard Medical School in Boston. He is also a principal faculty member at the Harvard Stem Cell Institute, and an affiliate faculty member at the Broad Institute and at the Harvard-MIT Division of Health Sciences and Technology.

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