Artificial Intelligence and Public Service: Key New Challenges

Submitted by on Tue, 09/12/2023 - 12:42

This is the fourth in a series of articles stemming from the National Academy of Public Administration’s Standing Panel on Technology Leadership as part of its Call to Action on Responsibly Using AI to Benefit Public Service at all Levels of Government.

Three Ways AI-Powered Digital Twins Can Improve Government Services

Submitted by on Mon, 09/11/2023 - 10:48

Guest Blogger: Dr. William Brantley, Professor, Project Management Center of Excellence, University of Maryland and Lecturer, Department of Communication, University of Louisville

Leveraging Technology to Meet Mission: A Conversation with Dr. Kelly Fletcher, Chief Information Officer, U.S. Department of State

Submitted by on Mon, 09/11/2023 - 01:34
What is the IT strategy for the U.S. Department of State? How is the US Dept of State modernizing its IT systems and infrastructure? What are the benefits and risks of generative AI in support of US diplomacy? Join host Michael Keegan as he explores these questions and more with Dr. Kelly Fletcher, Chief Information Officer (CIO) at the U.S. Department of State
Broadcast Date: 
Monday, September 11, 2023 - 01:29
Author: 
Dr. Kelly Fletcher
Audio: 
Audio icon kelly_fletcher_podcast_abc.mp3

Dr. Kelly Fletcher, Chief Information Officer

Submitted by on Mon, 09/11/2023 - 01:28
Dr. Kelly Fletcher, a member of the Senior Executive Service, was named Chief Information Officer (CIO) and the Assistant-Secretary level head of the Bureau of Information Resource Management on October 3, 2022. As Chief Information Officer (CIO), she establishes technology strategic direction and provides oversight for $ 2.5B of technology programs across the Department.

New Research Report Recipients

Submitted by on Thu, 09/07/2023 - 11:56

We are pleased to announce our latest round of awards for new reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers.

We expect the following reports to be published starting in early 2023.  Short summaries of each report follow:

Navigating the Federal Sustainability Journey

Submitted by on Wed, 09/06/2023 - 11:37

Guest Bloggers: Troy Edgar, Partner - US Federal Finance and Supply Chain Transformation, IBM and Travis Edwards, Senior Managing Consultant, Federal Finance and Supply Chain Transformation

Executive Summary

Digitalization and Sustainability - Advancing Digital Value

Submitted by on Tue, 09/05/2023 - 14:01

Honored to share a chapter I authored for the book, Digitalization and Sustainability - Advancing Digital Value edited by M. Kathryn Brohman, Associate Professor at Smith School of Business at Queen’s University in Canada; Gregory S. Dawson, Clinical Professor in the School of Accountancy in

Weekly Roundup: August 28-September 1, 2023

Submitted by on Fri, 09/01/2023 - 16:21

The White House released details about two cross-agency customer experience projects meant to improve how the government provides benefits and services in the latest update on the President's Management Agenda posted on performance.gov.

Weekly Roundup: August 21-25, 2023

Submitted by on Fri, 08/25/2023 - 12:42

Long, long overdue': An oral history of the Government Performance and Results Act. GPRA was a cornerstone of the Clinton administration’s Reinventing Government initiative, led by Vice President Al Gore. But over the years, it became part of not only the structure but also the culture of the federal government. As GPRA reaches its 30th anniversary, Professor Don Kettl recognized it’s a great time to look back at how it evolved.

Colt Whittall

Submitted by on Fri, 08/18/2023 - 14:57

Colt Whittall serves as Chief Experience Officer (CXO) of the United States Air Force, the first such position in the Department of Defense and one of only a few in the Federal Government. This role was created to focus on improving the User Experience of Information Technology in the Air Force. Mr.

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