Dan Chenok

The IBM Center for The Business of Government connects research to practice, supporting work by scholars that benefits government through analysis of real-world experience and practical, actionable recommendations. Center reports are intended to spark the imagination—crafting new ways to think about government service delivery and operations by identifying trends, new ideas, and best practices in public management and innovation efforts.

Earlier this year, the IBM Center for The Business of Government and the National Academy of Public Administration brought together a diverse group of experts and stakeholders for a roundtable discussion –  "Recommendations for Improving Payment Integrity" – to discuss strategies for enhancing the integrity of government payments (see first overview post on how AI and emerging technologies can support such strategies).

The IBM Center for The Business of Government continues to study how new technologies can be harnessed by government to increase payment integrity and reduce waste, fraud, and abuse. We recently hosted a diverse group of stakeholders for an expert roundtable to discuss actionable, practical strategies for enhancing the integrity of government payments.

The report "Drought, Deluge, and Data: Success stories on emergency preparedness and response," produced in collaboration with the IBM Institute for Business Value and the National Academy of Public Administration, addresses how local governments can adapt to the increasing frequency and complexity of weather and climate activity.

In an era marked by unprecedented technological advancements and fiscal challenges, the imperative for the U.S. federal government to modernize its operations has never been more critical. This is highlighted by a recent report, led by the Technology CEO Council (TCC), in which the IBM Center for The Business of Government participated.

Blog Co-Authors: Joseph P. Mitchell, III, Senior Advisor for Strategy, National Academy of Public Administration, Cristina Caballe Fuguet, Vice President, Global Public Sector, IBM, and Dave Zaharchuk, Research Director, Thought Leadership, IBM Institute for Business Value.

We expect the following reports to be published starting in late 2025.  Short summaries of each report follow:

Accelerating Digital Transformation in Public Organizations Through Public Procurement by Ana Maria Dimand, Florida State University; Petra Ferk, New University, Slovenia; Jane Lynch, Centre of Public Value Procurement, Cardiff Business School, Cardiff University, UK; Andrea Patrucco, College of Business Florida International University; Esmee Peters, University of Twente, Enschede, Netherlands.

The event brought together federal agency leaders, congressional staff, industry, and academic experts to discuss the complexities of improving payment integrity. Participants explored challenges, opportunities, and solutions for using artificial intelligence (AI) to tackle improper payments, which includes fraud, waste, abuse that could affect overpayments, underpayments, and disbursements to recipients.