Three Ways AI-Powered Digital Twins Can Improve Government Services

Guest Blogger: Dr. William Brantley, Professor, Project Management Center of Excellence, University of Maryland and Lecturer, Department of Communication, University of Louisville

New Research Report Recipients

We are pleased to announce our latest round of awards for new reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers.

We expect the following reports to be published starting in early 2023.  Short summaries of each report follow:

Navigating the Federal Sustainability Journey

Guest Bloggers: Troy Edgar, Partner - US Federal Finance and Supply Chain Transformation, IBM and Travis Edwards, Senior Managing Consultant, Federal Finance and Supply Chain Transformation

Executive Summary

Digitalization and Sustainability - Advancing Digital Value

Honored to share a chapter I authored for the book, Digitalization and Sustainability - Advancing Digital Value edited by M. Kathryn Brohman, Associate Professor at Smith School of Business at Queen’s University in Canada; Gregory S. Dawson, Clinical Professor in the School of Accountancy in

Using future recovery funds to help deliver key services during critical times of need.

Of the numerous bills that distributed funds to individuals, businesses and government entities, only the Coronavirus State and local Recovery Funds (CSLFRF) allocations came with mandated state reporting requirements. The creation and inclusion of performance metrics in required annual reports to the federal government is commendable However, the limited scope for which metrics were required, and lack of guidance for design of measures, resulted in information that was not sufficiently comprehensive nor comparable.

Building Trusted Artificial Intelligence – Lessons from Australia

Artificial intelligence (AI) has proliferated across all sectors of society. National governments have created AI-related strategies, frameworks, and guidelines on the ethical use of AI. Yet while people have faith in AI to produce good and reliable outcomes, they have questions about the safety and security of AI systems. Specifically, this concerns public trust in AI itself, and trust in government to develop mechanisms to successfully deploy and manage such a powerful technology.

Announcing the Center’s 25th Anniversary Challenge Grant Competition Recipients

Earlier this year, our Center welcomed proposals that described the future of government management and operations and how innovations could drive agency missions forward.  We received dozens of impactful essays and are grateful to all of the applicants who brought ideas forward. The finalists will write as individual subject matter experts, and will prepare an essay expanding their vision for a compendium later this year. Summaries of each essay follow.

Opening the Aperture and Leveraging New and Emerging Shared Services

Blog Co-Author: Karin O'Leary, Shared Services Fellow, IBM Center for The Business of Government

Humans of Public Service – One Year In and Many More to Come!

Brian -- who also successful leads change in his day job as Chief Innovation officer at the Federal Deposit Insurance Corporation, and is an alum of GSA’s 18F program – modeled this effort on the now internationally renowned “Humans of New York” stories, focusing on interesting and committed people making a difference at all levels of government. Brian recently received a Fed 100 award for his leadership on this work. He reflects on a year of success and previews things to come in a guest blog below.

What if we transformed Citizen Services with Intelligent Automation?

Guest Authors: Rebecca Friedman, Christopher J. Robinson and Bridget M. Walsh, Associate Partners, Automation and Data Platforms, IBM, and Emily Vose, Partner, Data & Technology Transformation, IBM.


Executive Director
IBM Center for The Business of Government
600 14th Street, NW
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Dan Chenok is Executive Director of the IBM Center for The Business of Government. He oversees all of the Center's activities in connecting research to practice to benefit government, and has written and spoken extensively around government technology, cybersecurity, privacy, regulation, budget, acquisition, and Presidential transitions. Mr. Chenok previously led consulting services for Public Sector Technology Strategy, working with IBM government, healthcare, and education clients.

Mr. Chenok serves in numerous industry leadership positions. He is a CIO SAGE and member of the Research Advisory Council with the Partnership for Public Service, Fellow of the National Academy of Public Administration, Member of the Board of Directors for the Senior Executives Association, Member of the Government Accountability Office Polaris Advisory Council for Science and Technology, Member of the American University IT Executive Council, and Mentor with the Global Policy, Diplomacy, and Sustainability Fellowship.  Previously, he served as Chair of the Industry Advisory Council (IAC) for the government-led American Council for Technology (ACT), Chair of the Cyber Subcommittee of the DHS Data Privacy and Integrity Advisory Committee, Chair of the NIST-sponsored Federal Information Security and Privacy Advisory Board, and two-time Cybersecurity commission member with the Center for Strategic and International Studies. Mr. Chenok also generally advises public sector leaders on a wide range of management issues. Finally, Mr. Chenok serves as an Adjunct Associate Professor with the LBJ School of Public Affairs at the University of Texas in Austin, teaching at the school's Washington, DC Center.  

Before joining IBM, Mr. Chenok was a Senior Vice President for Civilian Operations with Pragmatics, and prior to that was a Vice President for Business Solutions and Offerings with SRA International.

As a career Government executive, Mr. Chenok served as Branch Chief for Information Policy and Technology with the Office of Management and Budget, where he led a staff with oversight of federal information and IT policy, including electronic government, computer security, privacy and IT budgeting. Prior to that, he served as Assistant Branch Chief and Desk Officer for Education, Labor, HHS, and related agencies in OMB's Office of Information and Regulatory Affairs. Mr. Chenok began his government service as an analyst with the Congressional Office of Technology Assessment, and left government service at the end of 2003.

In 2008, Mr. Chenok served on President Barack Obama’s transition team as the Government lead for the Technology, Innovation, and Government Reform group, and as a member of the OMB Agency Review Team.

Mr. Chenok has won numerous honors and awards, including a 2010 Federal 100 winner for his work on the presidential transition, the 2016 Eagle Award for Industry Executive of the Year, and the 2002 Federal CIO Council Azimuth Award for Government Executive of the Year.

Mr. Chenok earned a BA from Columbia University and a Master of Public Policy degree from Harvard's Kennedy School of Government.