Submitted by evalery on Fri, 12/29/2017 - 17:06
Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service.
Submitted by evalery on Fri, 12/29/2017 - 16:41
Two new reports out this past week focus on tools and techniques for agencies to cope with the new fiscal austerity they face in years ahead. One is by the Partnership for Public Service, the other by the Government Accountability Office.
Submitted by evalery on Fri, 12/29/2017 - 16:40
Academics sometimes hit the nail on the head!
Submitted by evalery on Fri, 12/29/2017 - 16:28
As organizations become more complicated, success can often be tied to the degree to which an organization is responsive to customers. This generally happens on the front line.
Submitted by evalery on Fri, 12/29/2017 - 13:03
A recent academic symposium on performance-based budgeting suggests that trying to apply this noble idea across government may be hopeless.
Decades of research and efforts to implement performance budgeting across federal, state, and local governments in the U.S. seem to consistently come down to the conclusion that no matter how rational it sounds, politicians don’t want to use it to make decisions.
Submitted by sfreidus on Wed, 12/27/2017 - 09:10
The Urban Institute has launched a new web resource to explain Pay for Success, which it says is various forms of performance-based contracting used to support the delivery of targeted, high-impact preventative social services where an intervention at an early stage can reduce the need for higher-cost services in the future. Pay for Success funding systems can take many different forms and already operate in different policy arenas.
Submitted by SGold on Tue, 12/26/2017 - 16:48
What sparked his imagination? Here’s a link to the hearing record.
Lead off witnesses included Chief Performance Officer Jeff Zients and Comptroller General Gene Dodaro (who Carper jokingly referred to as Zients’ “wingman”). Here are some testimony highlights from Zients:
Executive Branch Implementation Steps To Date.
Submitted by SGold on Tue, 12/26/2017 - 15:58
Submitted by SGold on Tue, 12/26/2017 - 15:36
Submitted by SGold on Tue, 12/26/2017 - 14:52
We had no idea what he was talking about when he was describing the Virtual Department of Mary Washington (one of his constituents when he was the senator from Tennessee). But he was just ahead of his time (and clearly ahead of where the federal government was in the early 1990s). Since then, several countries have tried to create virtual agencies, most notably Canada, Australia, and Belgium.