IBM Center for The Business of Government

This report determines critical challenges facing state employment agencies with regard to their use of communications and information technologies and identifies current best practices that address these challenges. When information and communications technologies are effectively transferred into employment commission functions, the possibility exists to radically improve commission service while at the same time reducing the costs of agency operations.

This report provides an overview of performance management at the state level, and how state budgeting systems have evolved to now incorporate measurement of program activities and results. It describes why performance initiatives continue to be touted by both legislatures and central management in the states. The report describes which components of performance measurement and performance-related initiatives have been most useful in the states. The authors also identify key trends.

This report seeks to understand how Information Technology (IT) contributes to the effectiveness of state procurement management and to increase knowledge to improve future applications of IT in state and local government procurement management systems. Technology and E-Government

This report focuses on the lessons learned during the first year of welfare-to-work managed competition in San Diego County, California, where for-profit, non-profit and government organizations competed for welfare-to-work case management service contracts in an effort to cut costs and improve the quality of services. The lessons learned from San Diego are used to make recommendations for other jurisdictions that may consider introducing competition to the public sector. Innovation