Does Management By Numbers Work?

Submitted by on Thu, 01/25/2018 - 10:16

Dr. Hood, who is a well-respected public management professor, poses this question in a recent article in the Public Administration Review and his answer is:  it depends.

He posits that what the numbers are used for -- and the operational culture in the organizations in which they are used -- will influence the effectiveness of any “management by numbers” strategy.

The Operator's Manual - An Update of Chapter 1: Leadership

Submitted by on Thu, 01/25/2018 - 10:14

MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES

SUBJECT: Leadership

Weekly Round-up: January 31, 2013

Submitted by on Thu, 01/25/2018 - 10:12

This post has been updated to include a contribution from Michael Keegan.

 

Gadi Ben-Yehuda

Thinking about social media:

Emerging Trends in Innovation and Social Media: Advanced Sharing, Part 2

Submitted by on Thu, 01/25/2018 - 10:11
In my last post, I wrote about advanced sharing—basically the idea that the things and the way we share online are becoming as diverse and sophisticated as the things and way we share off-line.  Offline, we donate our time, we lend our friends and neighbors our tools, we check books out of the library, we talk about personal matters with one friend and shopping or style with another, we confide in our spouses exclusively in some areas (our finances, a possible example), and don’t have to talk with them about others (our bunions, a possible example).

 

The Operator's Manual - An Update of Chapter 7: Innovation

Submitted by on Thu, 01/25/2018 - 10:09

Recognize that employees, especially those who are on the front line of your organization and who regularly deal with your agency’s customers, often are the source of innovative services that can benefit your customers. Getting them engaged is key.

 

MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES
SUBJECT: Innovation

Trust: An Expression of Access and Influence

Submitted by on Thu, 01/25/2018 - 10:07

This morning, I attended a panel that spoke about a new report released by the communications firm, Edelman, entitled “2013 Edelman Trust Barometer.”  The findings, especially those that pertain to US citizens, industries, and institutions, are striking.

Who we trust now

Weekly Round-up: February 08, 2013

Submitted by on Thu, 01/25/2018 - 10:06

Gadi Ben-Yehuda

What's the Recipe for Good (Collaborative) Relationships?

Submitted by on Thu, 01/25/2018 - 10:04

With Valentine’s Day approaching, there are all sorts of advice columns about improving relationships.  Well, A new IBM Center report by Dr. Jane Fountain, Implementing Cross-Agency Collaboration: A Guide for Federal Managers, offers advice on successful cross-agency relationships.  She says there is a recipe for success, but that it depends on a number of factors.

The Operator's Manual - An Update of Chapter 3: People

Submitted by on Thu, 01/25/2018 - 10:03

MEMORANDUM FOR THE HEADS OF EXECUTIVE DEPARTMENTS AND AGENCIES

SUBJECT: People

Achieving your goals will depend on the hundreds, if not thousands, of people in your organization. While it has become a cliché to say that an organization’s most valuable resource is its people, the statement is true.

The workplace is undergoing a significant transition that presents unchartered territory and tremendous opportunity. This transformation includes a workforce that now includes four generations.

New Report Examines the State of Rulemaking 2.0

Submitted by on Thu, 01/25/2018 - 00:08

The IBM Center for The Business of Government is today releasing a new report, Rulemaking 2.0: Understanding and Getting Better Public Participation, by Cynthia R.Farina and Mary J.Newhart with CeRI (the Cornell eRulemaking Initiative).

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