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This report provides useful insights into how the government can proceed in creating effective cross-agency collaborations that can improve outcomes significantly.
Dr. Fountain offers practical advice and a way forward by summarizing the collaboration literature that has evolved in recent years. She notes that effective collaboration consists of two dimensions—people skills and organizational processes—and that successful leaders must make strategic use of both elements to manage in a networked government. People skills are key to developing the trust, norms, and connections essential to effective multi-agency initiatives. But leaders must also create in parallel the institutional and organizational processes that allow cross-agency actions to be sustained over time, such as formal agreements, defined roles and responsibilities, pooled resources, and shared performance goals.
Dr. Fountain concludes with a series of recommendations for action by leaders of cross-agency initiatives as well as recommending that OMB develop cross-government guidance so agencies can move forward quickly.
Watch a video overview of the report: