Shelley H. Metzenbaum

Performance Accountability: The Five Building Blocks and Six Essential Practices

Metzenbaum sets forth five building blocks - tools and techniques for constructing a good measurement system for an organization. And she describes six practices that leaders need to use to make appropriately designed systems work properly.

Strategies for Using State Information: Measuring and Improving Performance

This report examines how federal agencies should adapt their activities now that all federal agencies and most states are moving to results-focused management, especially in the context of technology advances that make public access to and analysis of performance information more affordable. The study creates a vision for how federal agencies can use performance measures more effectively to motivate performance improvements and enhance public accountability of state programs.Managing for Performance and Results

Former Associate Director of Performance and Personnel Management
Office of Management and Budget
United States

Shelley H. Metzenbaum is the founding President of the Volcker Alliance. She has held several senior positions in federal and state government. Between 2009 and 2013, she served as Associate Director for Performance and Personnel Management at the White House Office of Management and Budget, where she was responsible for setting and implementing the Obama Administration’s approach to improving the performance of federal programs. She previously served as Associate Administrator for Regional Operations and State/Local Relations at the U.S. Environmental Protection Agency, and Undersecretary of Environmental Affairs and Director of Capital Budgeting for the Commonwealth of Massachusetts.

Dr. Metzenbaum has also held notable posts in academia, most recently serving as founding director of the Collins Center for Public Management at the University of Massachusetts Boston’s McCormack School, and prior to that, as director of the Harvard Kennedy School’s Executive Session on Public Sector Performance Management and visiting professor at the University of Maryland’s School of Public Policy.

Dr. Metzenbaum is recognized as one of the nation’s leading experts in the field of public sector performance management and measurement, and has authored numerous publications, articles, and case studies on performance management, leadership, and accountability. She is a fellow of the National Academy of Public Administration and holds a Ph.D. in public policy from Harvard’s Kennedy School of Government.

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