Agency Customer Service Plans

Submitted by on Fri, 12/29/2017 - 17:06
Back in April, President Obama issued an executive order directing agencies to step up their efforts to improve customer service.

Reports on Environment and Energy

Submitted by on Fri, 12/29/2017 - 17:06
The Center has recently published four reports that discuss innovative ways government agencies can increase energy efficiency and sustainability, and examine environmental collaboration.

Energy-efficiency and sustainability never really go out of fashion.  Recently, however, a new emphasis has been placed on better use of energy and greater stewardship of the environment--especially by government organizations.

Weekly Round-up - November 04, 2011

Submitted by on Fri, 12/29/2017 - 17:05
Articles from across the Web that we found interesting, the week of October 31. 2011.

Gadi Ben-Yehuda

This past Monday, I led a Webinar for GSA on the basics of government use of Facebook and Twitter.  This week, I saw quite a few articles on how and why government agencies are using social media (or how they could use it better) and how to measure their effectiveness with those tools.

Innovation in Improving the Delivery of Services to Citizens

Submitted by on Fri, 12/29/2017 - 16:54
A new report, "Partnership Fund for Program Integrity Innovation: Expanding Ways to Provide Cost-Effective Services," provides insight into a program through which Federal agencies work with States and cities on improving performance and reducing cost in programs that serve citizens.

A new report written by the National Academy of Public Administration (NAPA), the Partnership for Public Service (PPS) and the IBM Center for The Business of Government, “

Social Media in Times of Emergency

Submitted by on Fri, 12/29/2017 - 16:54
How is social media being used by government agencies to prepare for, respond to, and recover from a disaster?

 

A Guide to Collaborative Competencies

Submitted by on Fri, 12/29/2017 - 16:54
Effective governance is increasingly dependent on the use of cross-agency collaborative networks.

Weekly Round-up - September 23, 2011

Submitted by on Fri, 12/29/2017 - 16:54
Articles from across the Web that we found interested, the week of September 19, 2011

Gadi Ben-Yehuda

States, Localities Inspire Federal Data-Driven Management

Submitted by on Fri, 12/29/2017 - 16:54
The New York City Police Department launched it vaunted CompSTAT more than a decade ago. This data-driven management approach inspired dozens of other cities and several states to adopt it to run their operations as well.

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