IBM Center for The Business of Government

1.      Congress Hits Refresh Button on the Results Act (October 5, 2010)

Senator Tom Carper (D-DE) summarized the need for a refresh when he introduced his bill with bipartisan support:  "Producing information does not by itself improve performance and experts from both sides of the aisle agree that the solutions developed in 1993 have not worked.”

Federal Chief Information Officers, like their private sector CIO counterparts, lead the integration of information technology and organizational strategy.  CIOs must balance the daily needs of operational IT across their enterprise with how IT can contribute to longer term mission goals, while at the same time overseeing policy and resources for IT in a challenging fiscal environment.  U.S.

Public sector leaders in many countries can benefit from adapting effective practices in how to manage programs effectively in an increasingly complex and interdependent world, how to provide for security given a broad range of global threats, and how to integrate defense and civilian capabilities to protect and serve citizens while also respecting privacy and civil liberties.  In recent months, the IBM Center for The Business of Government has begun to expand our focus to the broader global community, working with government leaders and stakeholders who seek dialogue, study, and practical

We should all see it as part of our civic duty to contribute toward the common good. However, many people do not connect with the governing process in a meaningful way. Perhaps this is where government can do more by further engaging citizens and driving civic awareness.

Fortunately, there are a number of ways, already tested at multiple levels of government, that citizens can interact with public organizations and contribute to improved services for all.  Such examples are summarized below, and provide excellent models for government to enhance citizen engagement.