Improving Outcomes in Government through Data and Intelligent Automation

It can help employees quickly analyze data by reading and interpreting information on documents faster than people can.

The IBM Center for The Business of Government and the Partnership for Public Service conducted a series of webinars with government leaders to discuss how they are using these technologies to improve both how they work internally and how they provide services externally.  These sessions highlighted real cases and lessons learned that can help all agencies understand how best to apply emerging technologies.

More Than Meets AI: Part II

AI can increase operational efficiency and effectiveness, free employees of repetitive tasks, uncover new data insights, and enhance service delivery to customers. While they take advantage of these benefits, federal agencies must also manage real and perceived risks associated with AI to build trust in these technologies.

More Than Meets AI

Human beings have been interested in intelligent automation as far back as ancient times, when Greeks believed an automated man made of bronze circled Crete several times a day to protect Europa, the mother of the island’s King Minos, from pirates and invaders. This myth from more than 2,000 years ago perhaps prophesized the vision people have today of relinquishing routine tasks to machines, so people can take on assignments that require creative thinking and high-level reasoning.

Partnership for Public Service

The  Partnership for  Public  Service is  a  nonpartisan,  nonprofit organization that  works  to  revitalize  the  federal government by inspiring a new generation to serve and by transforming the way government works. The Partnership teams up with federal agencies and other stakeholders to make our government more effective and efficient. They pursue this goal by:

Using Artificial Intelligence to Transform Government

In hindsight, it is easy to identify Alexander Graham Bell’s invention of the telephone in the 1870s as an instrument of marvel, eventually connecting people worldwide. And of course, there is the internet, which, although it burst into the public realm less than 30 years ago, is a technology and service that few can envision living without, whether we understood that in the 1990s or not.

Making Government Work for the American People

The success of an administration can rise—and fall—based on its competence in managing the government. As history demonstrates, strong management can enable rapid and positive results, while management mistakes can derail important policy initiatives, erode public trust and undermine confidence in the government.

From Data to Decisions III

Today’s senior managers are tempted to begin analytics programs before determining the mission-essential questions they are seeking data to answer.  Older data-based analytics efforts often grew out of the discoveries of line employees who made connections and saw patterns in data after receiving new software or hardware that helped them make sense of what they were studying.

From Data to Decisions II: Building an Analytics Culture

In our 2011 report on analytics use in the federal government, "From Data to Decisions: The Power of Analytics," we wrote about the tremendous budget pressures federal agencies face at a time when there is great public demand for government to be more effective and efficient. This report’s release sparked an overwhelmingly positive response from agency leaders and federal performance management practitioners who asked, “Where do we go from here?

From Data to Decisions: The Power of Analytics

Batting average isn’t the best way to determine the effectiveness of a hitter. The Oakland Athletics learned that while doing statistical analyses of players and trying to build a winning team during their 2002 season. “They took everything that happened on the baseball field and sliced it and diced it to its most elemental parts,” Michael Lewis, author of the book, “Moneyball,” said in a radio interview.  The A’s surprised just about everyone with their new-found success on the field, besting teams that had millions more to spend on recruiting top players.

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The  Partnership for  Public  Service is  a  nonpartisan,  nonprofit organization that  works  to  revitalize  the  federal government by inspiring a new generation to serve and by transforming the way government works. The Partnership teams up with federal agencies and other stakeholders to make our government more effective and efficient. They pursue this goal by:

  • Providing  assistance  to  federal  agencies  to  improve  their  management  and  operations,  and  to  strengthen  their  leadership capacity
  • Conducting outreach to college campuses and job seekers to promote public service
  • Identifying and celebrating government’s successes so they can be replicated across government
  • Advocating for needed legislative and regulatory reforms to strengthen the civil service
  • Generating research on, and effective responses to, the workforce challenges facing our federal government
  • Enhancing public understanding of the valuable work civil servants perform