Submitted by cmasingo on Fri, 12/22/2017 - 13:37
Instead of the bike, I got a note from the postman saying it was too big for the delivery truck and I had to pick it up at the local post office. But which one? There were three in the local Zip Code. Calls to each referred me to a national 1-800 number which said there was a 20-minute wait. After 40 minutes, a very polite and very helpful person came on the line and gave me the right post office (which wasn’t one of the three).
Was I satisfied with my customer service? Yes. Was I satisfied with my customer experience? No.