Marilyn A. DeLuca, PhD, RN

Dr. Marilyn A. DeLuca is a registered professional nurse, a global health workforce advocate, and founder of the consultancy Global Health-Health Systems-Philanthropy. She serves as an adjunct associate professor in the College of Nursing and a research assistant professor in the School of Medicine at New York University (NYU).

How Customers Can Energize Your Employees

Adam Grant writes in the June 2011 issue of Harvard Business Review that research shows that customers themselves are “surprisingly effective in motivating people to work harder, smarter, and more productively.” I’ve seen this phenomenon at work in government, as well as in private industry.

I remember the story of a Virginia state trooper who visited the office in the state’s driver’s license bureau responsible for revoking the licens

How Government Actions Can Help Address the National Opioid Epidemic

The Surgeon General released a report, “Facing Addiction in America: The Surgeon General’s Report on Alcohol, Drugs, and Health” last December.  The report focuses on a variety of communities, including Veterans, as it discusses how government can work with the private and non-profit sectors to best address the growing addiction problem and the significant challenges posed by implementing effective, long term treatment.

Treating the Invisible Wounds of War

Today, we are more likely to talk about PTSD (post-traumatic stress disorder) and related mental health issues such as alcohol and substance use as they are recognized medical conditions with effective treatments available. Since September 11, 2001, more than 2.69 million troops have returned from deployments to Iraq or Afghanistan.

VA’s EHR decision and the future of government

Guest Blogger: Lisa Mascolo, Managing Director of U.S. Public Service at IBM Global Business Services.


There is a lot to like in Veterans Affairs Secretary David Shulkin’s recent decision to combine forces with the Defense Department to establish modernized electronic health records (EHRs) for our nation’s veterans. Hopefully, that path goes beyond being the start of better service for those who have served America so well and so ably through personal sacrifice.

Announcing the Center’s Newest Research Report Topics

We are pleased to announce our latest round of awards for new reports on key public sector challenges, which respond to priorities identified in the Center's research agenda. Our content is intended to stimulate and accelerate the production of practical research that benefits public sector leaders and managers.

We expect the following reports to be published in early 2018. Short summaries of each report follow.

Modernizing Government IT  by Dr. Gregory S. Dawson, Arizona State University

Insights from the VA Program Management Roundtable

Listen to the audio of this panel and see below for an article from VA about the session.


VA Roundtable




VA Acquisition Corps/Program Management Roundtable Event



Reprinted with permission from VA