Human Capital Reform: 21st Century Requirements for the United States Agency for International Development

The report presents 50 recommendations for reforming human capital in the U.S. Agency for International Development. The recommendations were developed at a Forum hosted by the National Policy Association in October 2002 at the Belmont Conference Center in Elkridge, Maryland. Human Capital Management


Labor-Management Partnerships: A New Approach to Collaborative Management

This report addresses the issues of privatization through a study of the Indianapolis privatization and labor-management partnership experience. The study verifies the success of the Indianapolois labor-management partnership and identifies the factors that led to its success. Through interviews with key participants, focus groups, survey research, and data analysis, a complete picture of the Indianapolis privatization and their labor-management experience is consolidated and a conceptual model of collaborative management for the public sector is developed and tested.

Leadership for Change: Case Studies in American Local Government

This report profiles three outstanding local government executives – Robert O’Neill, Jan Perkins, and Phil Penland -- who have served in various local governments over the years. The study profiles the change activities of these city/county managers as they have sought to transfer a set of values and a methodology for leading change into a new setting. Case studies are developed on the change activities of each of these managers, drawing out lessons from their experiences that might suggest a model of leading change in American local governments. Leadership

Leveraging Networks to Meet National Goals: FEMA and the Safe Construction Networks

This report analyzes the Federal Emergency Management Agency's (FEMA) work with the private sector in implementing FEMA's goals via public-private partnerships. The project includes an assessment of FEMA's Project Impact Program. The objective of the study is to assess and compare the achievement of national policy goals through private sector partnerhsip programs. Collaboration: Networks and PartnershipsMissions and Programs


Leveraging Networks: A Guide for Public Managers Working Across Organizations

This project examines the changing operational challenges faced by today’s public managers as they participate in collaborative undertakings with other governments and the nongovernmental sector. The lessons are derived from experiences in several Midwestern states, where many established networks operate. Collaboration: Networks and PartnershipsMissions and Programs


Managing Across Boundaries: A Case Study of Dr. Helene Gayle and the AIDS Epidemic

A major challenge facing the public sector in the years ahead will be to manage across boundaries. To better understand the challenge of boundary-spanning management, this report profiles Dr. Helen Gayle, Director of the National Center for HIV, STD, and TB Prevention (NCHSTP) at the Centers for Disease Control (CDC). In her role as Director of the Center, Dr. Gayle is responsible for working closely with the United Nations and other international organizations and nations in combating the AIDS epidemic. Collaboration: Networks and Partnerships

Managing Decentralized Departments: The Case of the U.S. Department of Health and Human Services

Since its creation in 1953 as an amalgam of several existing agencies, the U.S. Department of Health and Human Services (originally the Department of Health, education and Welfare) has struggled to find the appropriate balance between centralized functions in the Office of the Secretary and autonomy to the various agencies and bureaus contained within its boundaries. Over the years, the pendulum has swung back and forth between emphasis on centralization and decentralization.

Modernizing Human Resources at the Internal Revenue Service

This project describes the many human resource innovations that have taken place in the Internal Revenue Service over the past five years. Organizational human resource innovations include splitting the personnel function in IRS into three parts: the Office of Strategic Human Resource Management, agency-wide Shared Services, and "embedded" human resource units in each of the major operating divisions. This project also describes the use of broadbanding at the IRS.

Performance Leadership: 11 Better Practices That Can Ratchet Up Performance

In the report, Professor Behn moves away from the conventional tenet of public administration to "make the managers manage." Instead, he offers an approach that encompasses eleven "better practices" that he has observed in use by successful public managers over the years. This approach focuses not on individual attributes and virtues, but rather on activities or practices which can spur improvements in program performance.

Profiles in Excellence: Conversations with the Best of America's Career Executive Service

This report consists of a series of in-depth interviews with senior executives in government who have been identified as outstanding leaders. The study attempts to determine the characteristics that have most centrally contributed to the success of these senior executives. Leadership