Reports
The first months of a governor’s administration are much like the launching pad for a rocket ship: it sets the trajectory for the rest of the journey.
Federal agencies are increasingly employing secure and scalable cloud solutions to transform how the government operates, and how it provides effective and equitable digital public services.
Government leaders today face serious, seemingly intractable public management issues that go to the core of effective governance and leadership.
In software development, agile techniques feature small, cross-functional, selforganizing teams that include customers working quickly to deliver solutions in increments that immediately provide value.
This report focuses on how leaders in Australia, one of the world’s largest and most diverse nations, are adapting their approach to delivering services effectively and efficiently, in an agile fashion that leverages digital technology and builds public trust.
Based on our recent research and perspectives shared by current and former government, academic, and nonprofit leaders, this special report identifies eight strategies for transforming government in the years to come.
by Ines Mergel
Thursday, October 6, 2022
The report makes recommendations to help governments to work together and with external partners to build competencies for redesigning public services in a way that benefits the users of those services.
by Jane Wiseman
Thursday, September 8, 2022
Our Center and many others have written numerous reports about government innovation, including how new innovation roles have focused on technology, data, and digital goals Innovation and data teams have been in place in cities for a decade, and more recently in state and federal government.
The need to improve the customer experience for those seeking assistance from the federal government has long been acknowledged.