Dr. Jen Bachner

She is the author America’s State Governments: A Critical Look at Disconnected Democracies (with Benjamin Ginsberg, Routledge), What Washington Gets Wrong (with Benjamin Ginsberg, Penguin Random House) and editor of Analytics, Policy and Governance (with Kathryn Wagner Hill and Benjamin Ginsberg, Yale University Press). Her reports, Optimizing Analytics for Policymaking and Governance and Predictive Policing: Preventing Crime with Data and Analytics, have been published by the IBM Center for the Business of Government.

Bringing the People Served by Government Into the Design and Delivery of Those Services

With guest blogger, Brian W. Murphy, Partner, IBM iX-Customer Transformation, Federal Service Line Leader

Human-Centricity in Digital Delivery: Enhancing Agile Governance

In this report, the author discusses how digital service teams bring “service designers” into government to transform service delivery. These designers use human-centered design approaches to help public sector organizations refine strategies, rethink the nature of services, and reflect the way that citizens want to use a public service.

Reflections on Public Service – A Special Edition of The Business of Government Hour with Dave Zvenyach, former Director, GSA’s Technology Transformation Services

What does the director of GSA’s TTS do? What are the best ways we can reimagine the delivery of digital government services? What has been the impact of innovation across the federal government? Join Michael Keegan as he explores these questions and more with former government executive Dave Zvenyach on a Special Edition of The Business of Government Hour

Broadcast Date: 
Monday, October 3, 2022 - 10:20
Author: 

Dave Zvenyach

V. David Zvenyach is the former Director of the Technology Transformation Services (TTS) in the U.S. General Services Administration (GSA). The Technology Transformation Services applies modern methodologies and technologies to improve the public’s experience with government. TTS helps federal agencies build, buy and share technology to achieve their digital transformation and modernization goals.

Weekly Roundup September 26-30, 2022

Fall Agency Priority Goal Updates. Read about agencies' progress toward more than 80 APGs or use our new feature to explore APGs and strategic objectives by policy theme.

Investing in Safe, Reliable, and Equitable Transportation Infrastructure

The Department of Transportation has been trusted with an opportunity of historic proportions. Alongside Transportation’s ongoing core safety and policy responsibilities, the administration has tasked the department with making transformative investments that will modernize the nation’s infrastructure to deliver safer, cleaner, and more equitable transportation systems. 

Investing in Safe, Reliable, and Equitable Transportation Infrastructure: Interview with Victoria Wassmer, Assistant Secretary for Budget and Programs & CFO, U.S. Department of Transportation

What are the financial management priorities for the U.S. Department of Transportation? How is Transportation transforming the way it operates? What are the financial implications of some of the department’s core initiatives? Join host Michael Keegan as he explores these questions and more with Victoria Wassmer, Assistant Secretary for Budget and Programs and Chief Financial Officer, U.S. Department of Transportation.

Broadcast Date: 
Monday, September 26, 2022 - 10:57

Victoria Wassmer

Victoria has established and led high-profile organizations and programs in both the public sector and private industry for over 25 years. She is joining the Department of Transportation (DOT) from Ernst & Young, where she served as a Managing Director in the government and public sector practice.  Previously, she worked as the director of agency operations for DC Government under Mayor Muriel Bowser. Victoria is no stranger to DOT, having served for many years as a Senior Executive for the Federal Aviation Administration (FAA).

Weekly Roundup September 19-23, 2022

Is it time to add IT workforce ratings to the FITARA scorecard? A new report from ACT-IAC recommends changes to the biannual FITARA scorecard, including adding a category measuring IT workforce capability. The authors suggest measuring the share of an agency's IT workforce eligible for retirement, whether an agency has an IT workforce strategic plan and how its making progress against that plan.

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