Submitted by sfreidus on Tue, 12/26/2017 - 12:35
Back in 1993, reformers thought that if agencies developed strategic plans, operating plans, and measures of progress, that decision makers would use the resulting information to manage better. That didn’t work. In 2001, the Bush Administration thought that if a scorecard of more discrete performance information at the program level was created, that decision makers would use it to manage better. That didn’t work either. In fact, a recent article in Public Administration Review by professors Donald Mo