The Art of Leadership: Insights from Edward Briceño, Jen Pahlka, and Roger Spitz on The Business of Government Hour

Submitted by on Thu, 04/25/2024 - 16:10

Leadership is a complex and dynamic endeavor, requiring adaptability, resilience, and a forward-thinking mindset. This is especially true in today's fast-paced, disruptive world, where leaders must be prepared to embrace change and navigate uncertainty. Over the last year, I have had the opportunity to interview innovative thinkers on leadership, including, Eduardo Briceño, Jen Pahlka, and Roger Spitz, who were spotlighted on this week's The Business of Government Hour.

Congratulations 2024 Fed100 Winners

Congratulations to all #Fed100 winners!

I have had the pleasure of interviewing a number of this year’s winners on The Business of Government Hour.  

Please check out these conversations and see why these leaders and the many other winners are truly changing the way government does business!

Guy Cavallo, OPM

Resilient Leadership: How to Adapt and Thrive

Submitted by on Tue, 04/23/2024 - 17:13

“Leadership is not a static trait—it is a dynamic state,” declares Hitendra Wadhwa in his article, Leading in the Flow of Work, which appears as part of the spotlight feature, "The Leadership Mindset", in the Harvard Business Review January-February 2024. He offers a critically important insight especially at a time when disruption and disorientation seem to be ever present and the need for effective leadership even more pressing.  

Hierarchy of Administrative Reforms

Submitted by on Sun, 04/21/2024 - 18:50

Even before the policymakers have fully grasped the groundbreaking and innovative ideas of “new public management,” “re-inventing the government,” “agile government,” “data-driven government,” “citizen-centric government,” “connected government,” “e-government” and “smart government,” they find themselves debating the possibilities of “AI in government.” These are, no doubt, all good ideas and initiatives, but the deluge of these ideas on making the government work better, faster and cheaper has left the real-world policymakers and the experts confused and intellectually paralyzed.

Weekly Roundup: April 15-19, 2024

Submitted by on Fri, 04/19/2024 - 18:21

IRS seeks $104B for multi-year modernization fund maintain high level of customer service. The IRS is telling lawmakers that billions of dollars in multi-year modernization funds are helping the agency provide a level of customer service that taxpayers expect — and is asking for more funding to keep up with that demand.

Putting Veterans First: Exploring the VA’s Customer Experience Strategy with John Boerstler, Chief Veterans Experience Officer, U.S. Department of Veterans Affairs.

Submitted by on Mon, 04/15/2024 - 10:17
What is the customer experience (CX) strategy for the US Department of Veterans Affairs? How has VA increased its Trust Index? What is the VA doing to enhance its employee experience? Join host Michael J. Keegan as he explores these questions and more with John Boerstler Chief Veterans Experience Officer at VA.
Broadcast Date: 
Monday, July 22, 2024 - 10:15
Author: 
John W. Boerstler
Audio: 
Audio icon john_boerstler_podcast_abc.mp3

John W. Boerstler, Chief Experience Officer

Submitted by on Mon, 04/15/2024 - 10:14
John W. Boerstler was sworn in on February 16, 2021, as the Chief Veterans Experience Officer at the Department of Veterans Affairs (VA). As Chief Veterans Experience Officer, John leads the Veterans Experience Office (VEO), the Secretary’s customer experience (CX) insight engine supporting and enabling the Department in providing the highest quality experiences in the delivery of care, benefits, and memorial services to service members, Veterans, their families, caregivers, and survivors.

Weekly Roundup: April 8-12, 2024

Submitted by on Fri, 04/12/2024 - 16:55

Managing Strategically: A Thought Process for Federal Managers. Federal managers are expected to advance measurable progress against an increasing number of competing demands, but making sense of these demands can often be overwhelming. This paper by Donnie Matlock and Amy Squires from Mitre attempts to address challenges by outlining a thought process for federal managers to make strategic decisions.

Exploring Life Ignition Tools (LIT)

Submitted by on Thu, 04/11/2024 - 13:45

Just before the start of 2024, the IBM Center released its latest book, Transforming the Business of Government: Insights on Resiliency, Innovation, and Performance, to mark its 25th anniversary. We recognize that government leaders continue to face the unforgiving realities of disruption and uncertainty. They need, now more than ever, practical, actionable insights on how best to manage and lead through uncertain and disruptive periods.

Building On Regulatory Foundations and Bridging to the Future

Submitted by on Wed, 04/10/2024 - 13:57

The event, "Building on Regulatory Foundations and Bridging to the Future," commemorated the 30th anniversary of Executive Order 12866 and 20th anniversary of Circular A-4. Taking place a couple weeks before ChatGPT’s first birthday, the event welcomed 100+ participants and featured keynote speaker, Cass Sunstein of Harvard Law School.

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