Thursday, November 4, 2010
Articles that we found interesting this week.

Gadi Ben-Yehuda



John Kamensky


  • Unions: Start Telework! Top government unions tell the government to stop talking and start telework. IBM Executive Chuck Prow blogs that IBM has saved millions via its telework initiative and increased productivity and employee satisfaction.
  • Jumpstarting Agency Customer Service Efforts. GAO released a report, “Managing for Results: Opportunities to Strengthen Agencies’ Customer Service Efforts,” assessing the federal government’s customer service initiatives to date. The report offers recommendations for OMB and agency actions.
  • Zients Report Card. OMB acting director Jeff Zients spoke at Government Executive’s Excellence in Government conference last year and laid out a six-point agenda. It was reprised in a memo to all Senior Executives back in September. At this year’s conference, he reported back the progress on each element of his agenda, which is now called the “Accountable Government Initiative.”


Dan Chenok



Business of Government Radio Show: Clarence Carter 

The Business of Government Hour features a conversation about management with a government executive who is changing the way government does business. The executives discuss their careers and the management challenges facing their organizations. Past government executives include Administrators, Chief Financial Officers, Chief Information Officers, Chief Operating Officers, Commissioners, Controllers, Directors, and Undersecretaries.

Clarence Carter is the Director of the District of Columbia’s Department of Human Services (DHS), responsible for all income assistance support and related welfare-to-work employment programs.  His role also oversees homeless services and prevention, child care services, as well as a wide spectrum of social service programs, including, adult protective services and teen pregnancy prevention

Each week, The Business of Government Hour interviews government executive who are changing the way government does business. The show airs four times a week on two radio stations in the DC Metro Area. If you can't wait, though, we also put it online. You can also search our audio archives for your favorite interview.