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How Federal Agencies Can Effectively Manage Records Created Using New Social Media Tools

To date, federal agencies have largely been on their own in terms of how to manage records created via social media tools.  This historically decentralized approach has resulted in some agencies banning the use of social media while other agencies have rapidly adopted their use but ignored the potential records management implications.  The National Archives and Records Administration released a bulletin on managing social media records at the same time this report was released.  It offered some “guidance to Federal agencies, who must then determine the most appropriate ways to incorporate